Perception of job satisfaction, service effectiveness and burnout among Arab social workers in Israel

International Journal of Social Welfare

Volumn 9, Issue 3, 2000, Pages 201-210

  Haj Yahia, M M ^a   Bargal, David ^a   Guterman, Neil B ^b  

^a HEBREW UNIVERSITY OF JERUSALEM   (Israel)

^b Och Spine at New York Presbyterian Hospitals   (United States)

Author keywords

Arab Social Workers; Job burnout; Job satisfaction; Job stress; Perceived job conditions

Indexed keywords

EID: 0013304176     PISSN: 13696866     EISSN: None     Source Type: Journal    
DOI: 10.1111/1468-2397.00129     Document Type: Article

References (43)

1. Abdalla IA (1988). Work environment, job structure and behaviour orientation as predictors of skill utilization in Kuwait: The moderating effect of ability. Genetic, Social and General Psychology Monographs 114(2): 1973-1989.
2. Abdalla IA (1991). Social support and gender responses to job stress in an Arab culture. Journal of Social Behavior 6(7): 273-288.
3. Al-Haj M (1989). Social research on family lifestyles among Arabs in Israel. Journal of Comparative Family Studies 20(2): 175-195.
4. Arches J (1991). Social structure, burnout and job satisfaction. Social Work 36: 202-207.
5. Arnold J, Feldman D (1986). Organizational behavior. New York, McGraw-Hill.
6. Bargal D (1984). Occupational stress in human service organizations. Megamot 25(4): 575-582 (Hebrew).
7. Bargal D, Guterman NB, Haj-Yahia MM (1996). Perception of job characteristics, stress, burnout, and support: A comparison of Jewish and Arab Israeli social workers. Unpublished manuscript.
8. Bargal D, Guterman N (1996). Perceptions of job satisfaction, service effectiveness and burnout among social workers in Israel. Society and Welfare 16(4): 541-565 (Hebrew).
9. Beehr T, Newman S (1978). Job stress, employee health and organizational effectiveness: A facet analysis model and literature review. Personnel Psychology 31: 665-699.
10. Caplan RD, Jones KW (1975). Effects of workload, role ambiguity, and type a personality on anxiety, depression and heart rate. Journal of Applied Psychology 60: 713-719.
11. Caspi A (1977). Job satisfaction among social workers in urban welfare offices survey of research. Sa'ad 5: 45-55 (Hebrew).
12. Cherniss C (1980). Professional burnout in human service organizations. New York, Praeger.
13. Cna'an RA (1985). Racial differences in social service delivery: Jews and non-Jews in Israel. Social Development Issues 9(2): 56-74.
14. Corcoran K (1986). The association of burnout and social work practitioners impressions of their clients: Empirical evidence. Journal of Social Service Research 10: 57-66.
15. Dewani M (1983). Arab traditions and help-seeking from social agencies among Israeli Arabs. Unpublished M.A. Thesis, University of Haifa, Israel (Hebrew).
16. Edelwich J, Brodsky A (1980). Burnout: Stages of disillusionment in the helping professions. New York, Human Sciences Press.
17. Feinson M, Poppes M, Handelsman M (1992). Utilization of public ambulatory mental health services in Israel: A focus on age and gender patterns. State of Israel, Ministry of Health.
18. Guterman N, Bargal D (1996). Social workers' perceptions of their power and service delivery outcomes. Administration in Social Work 20(3): 1-20.
19. Hagen J (1989). Income maintenance workers: Burned out, dissatisfied and leaving. Journal of Social Service Research 13(1): 47-63.
20. Haj-Yahia MM (1994). The Arab family in Israel: A review of cultural values and their relationship to the practice of social work. Society and Welfare 14: 249-267 (Hebrew).
21. Haj-Yahia MM (1995). Toward culturally sensitive intervention with Arab families in Israel. Contemporary Family Therapy 17(4): 429-447.
22. Himle DP, Jayaratne SD, Thyness P (1991). Buffering effects of four types of social support on burnout among social workers. Social Work Research and Abstracts 27(1): 22-27.
23. Jayaratne S, Chess WA (1984). Job satisfaction, burnout and turnover: A national study. Social Work 29: 448-453.
24. Jayaratne S, Chess WA (1985). Factors associated with job satisfaction and turnover among child welfare workers. In: Laird J, Hartman A, eds. A handbook of child welfare: Context, knowledge and practice. New York, Free Press.
25. Jayaratne S, Tripodi T, Chess WA (1983). Perceptions of emotional support, stress and strain by male and female social workers. Social Work Research and Abstracts 19: 19-29.
26. Jayaratne S, Chess WA, Kunkel DA (1986). Burnout: Its impact on child welfare workers and their spouses. Social Work 31: 53-59.
27. Kahn R (1981). Work and health. New York, Wiley and Sons.
28. Katchalnick K, Aviram U, Katan Y (1991). Graduates of social work schools in the first stages of their career: Realization of occupational values, satisfaction, and commitment toward the career. Society and Welfare 12(1): 56-71 (Hebrew).
29. Koeske G, Koeske R (1989). Workload and burnout: Can social support and perceived accomplishment help? Social Work 34(3): 243-248.
30. Lazarus R (1966). Psychological stress and the coping process. New York, McGraw-Hill.
31. Locke E (1976). The nature and causes of job satisfaction. In: Dunnette M, ed. The handbook of industrial and organizational psychology (pp. 1297-1350). Chicago, Rand-McNally.
32. Mabe PA, West, SG (1982). Validity of self-evaluation ability: A review and meta-analysis. Journal of Applied Psychology 67(3): 280-297.
33. Maslach C (1976). Burn-out. Human Behavior 5: 16-22.
34. Maslach C, Jackson SE (1981). The measurement of experienced burnout. Journal of Occupational Behavior 2: 99-113.
35. McNeely R (1992). Job satisfaction in the public social services: Perspectives on structure, situational factors, gender and ethnicity. In: Hasenfeld Y, ed. Human services as complex organizations (pp. 224-256). Newbury Park, Sage.
36. Monat A, Lazarus RS (1991). Stress and coping: An anthology (3rd ed). New York, Columbia University Press.
37. Pearlin L, Schooler C (1978). The structure of coping. Journal of Health and Social Behavior 19: 2-21.
38. Pines A, Aronson E (1988). Career burnout: Causes and cures. New York, The Free Press.
39. Poulin JE, Walter CA (1993). Burnout in gerontological social work. Social Work 38(3): 305-316.
40. Quinn RD, Staines G (1979). The 1977 Quality of Employment Survey. Ann Arbor, Michigan, Institute for Social Research.
41. Sa'ad J, Amarah H (1995). A survey on welfare services in the Arab population in Israel. (Monograph).
42. Savaya R (1994). Help-seeking attitudes and behavior and the factors affecting them among Israeli Arabs. Unpublished doctoral dissertation, Cornell University.
43. Stav A, Florian V, Zernitsky-Shurka E (1987). Burnout among social workers, working physically disabled persons and bereaved families. Social Service Research 10(1): 81-94.