A process for evaluating retail store efficiency: A restricted DEA approach

International Journal of Research in Marketing

Volumn 15, Issue 5, 1998, Pages 487-503

  Thomas, Rhonda R ^a   Barr, Richard S ^b   Cron, William L ^b   Slocum Jr , John W ^b  

^a LOYOLA UNIVERSITY MARYLAND   (United States)

^b SOUTHERN METHODIST UNIVERSITY   (United States)

Author keywords

Decision making; Efficiency; Retail; Strategy

Indexed keywords

EID: 0013207425     PISSN: 01678116     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0167-8116(98)00021-4     Document Type: Article

References (54)

1. Ahn, T., Seiford, L., 1990. Sensitivity of DEA to models and variables sets in a hypothesis test setting: the efficiency of university operations. In: Ijiri, Y. (Ed.), Creative and Innovative Approaches to the Science of Management. Quorum Books, New York.
2. Anderson, P., Petersen, N., 1989. A procedure for ranking efficient units in data envelopment analysis. Department of Management no. 11. Odense University, Denmark.
3. Anderson P., Petersen N. A procedure for ranking efficient units in data envelopment analysis. Management Science. 39(10):1993;1261-1264.
4. Anthanassopoulos A. Performance improvement decision aid systems (PIDAS) in retailing organizations using data envelopment analysis. The Journal of Productivity Analysis. 6:1995;153-170.
5. Balakrishnan P., Desai A., Storbeck J. Efficiency evaluation of retail outlet networks. Environment and Planning B. 21(4):1994;477-488.
6. Banker R., Morey R. Efficiency analysis for exogenously fixed inputs and outputs. Operations Research. 34(4):1986;513-521.
7. Banker R., Conrad R., Strauss R. A comparative application of DEA and translog methods: an illustrative study of hospital production. Management Science. 32:1986;30-44.
8. Barr, R., Durchholz, M., 1994. Parallel and hierarchical decomposition approaches for solving large-scale DEA models. Technical report, Department of Computer Science and Engineering, Southern Methodist University, Dallas, TX.
9. Barr R., Seiford L., Siems T. An envelopment-analysis approach to measuring the managerial quality of banks. Annals of Operations Research. 42:1993;1-19.
10. Bessent A., Bessent W., Kennington J., Reagan B. An application of mathematical programming to assess productivity in the Houston independent school district. Management Science. 28(12):1982;1355-1367.
11. Bharadwaj S., Menon A. Determinants of success in service industries. Journal of Services Marketing. 7(4):1993;19-40.
12. Boussofiane A., Dyson R., Thanassoulis E. Applied data envelopment analysis. European Journal of Operational Research. 52:1991;1-15.
13. Boynton, A., Zmund, R., 1984. An assessment of critical success factors. Sloan Management Review, Summer, pp. 17-27.
14. Charnes A., Cooper W., Rhodes E. Measuring the efficiency of decision making units. European Journal of Operational Research. 2:1978;429-444.
15. Charnes A., Cooper W., Rhodes E. Evaluating program and managerial efficiency: an application of data envelopment analysis to program follow through. Management Science. 27:1981;668-697.
16. Charnes, A., Cooper, W., Divine, D., Ruefli, T., Thomas, D., 1989. Comparisons of DEA and existing ratio and regression systems for effecting efficiency evaluations of regulated electric cooperatives in Texas. In: Chan, J., Patton, J. (Eds.), Research in Governmental and Nonprofit Accounting. JAI Press, Greenwich, CT, 187-210.
17. Charnes, A., Cooper, W., Golany, B., Learner, D., Phillips, F., Rousseau, J., 1994a. A multi-period analysis of market segments and brand efficiency in the competitive carbonated beverage industry. In: Charnes, A., Cooper, W., Lewin, A., Seiford, L., (Eds.), Data Envelopment Analysis. Kluwer Academic Publishers, London, pp. 145-166.
18. Charnes, A., Cooper, W., Lewin, A., Seiford, L., 1994b. Data Envelopment Analysis: Theory, Methodology and Applications. Kluwer Academic Publishers, Norwell, MA.
19. Conant J., Smart D., Solano-Mendez R. Generic retailing types, distinctive marketing competencies, and competitive advantage. Journal of Retailing. 69(3):1993;254-279.
20. Day G., Nedungadi P. Managerial representations of competitive advantage. Journal of Marketing. 58:1994;31-44.
21. Day G., Wensely R. Assessing advantage: a framework for diagnosing competitive superiority. Journal of Marketing. 58:1988;31-44.
22. Dickinson R., Harris F., Sircar S. Merchandise comparability: an exploratory study of its measurement and effect on department store performance. International Review of Retail, Distribution, and Consumer Research. 2:1992;351-379.
23. Doutt J. Comparative productivity performance in fast food retail distribution. Journal of Retailing. 60:1984;98-106.
24. Dunne, P., Lusch, R., Gable, M., Gebhardt, R., 1992. Retailing. South-Western Publishing, Cincinnati, OH.
25. Gentry J., Mowen J., Tasaki L. Salesperson evaluation: a systematic structure for reducing judgmental biases. Journal of Personal Selling and Sales Management. 11:1991;27-38.
26. Howard L., Miller J. Fair pay for fair play: estimating pay equity in professional baseball with data envelopment analysis. Academy of Management Journal. 36(4):1993;882-894.
27. Ingene C. Intertype competition: restaurants versus grocery stores. Journal of Retailing. 59:1983;37-64.
28. Jolly J., Reynolds T., Slocum J. Application of the means-end theoretic for understanding the cognitive bases of performance appraisal. Organizational Behavior and Human Decision Processes. 41:1988;153-180.
29. Kamakura W., Lenartowicz T., Ratchford B. Productivity assessment of multiple retail outlets. Journal of Retailing. 72(4):1996;325-330.
30. Leidecker J., Bruno A. Identifying and using critical success factors. Long-Range Planning. 17(1):1984;23-32.
31. Lewin A., Morey R.C., Cook T. Evaluating the administrative efficiency of courts. Omega. 10:1982;401-411.
32. Lusch R., Jaworski B. Management controls, role stress, and retail store manager performance. Journal of Retailing. 67(4):1991;397-419.
33. Lusch R., Moon S. An exploratory analysis of the correlates of labor productivity in retailing. Journal of Retailing. 60:1984;37-60.
34. Lusch, R., Serpkenci, R., Orvis, B., 1995. Determinants of retail store performance: a partial examination of selected elements of retailer conduct. In: Grant, K., Walker, I. (Eds.), World Marketing Congress 7, pp. 95-104.
35. Mahajan J. A data envelopment analytical model for assessing the relative efficiency of the selling function. Journal of Operational Research. 53:1991;189-205.
36. Mahajan V., Sharma S., Srinivas D. An application of portfolio analysis for identifying attractive retail locations. Journal of Retailing. 61(4):1985;19-34.
37. Mahajan V., Sharma S., Kerin R. Assessing market opportunities and saturation potential for multi-store, multi-market retailers. Journal of Retailing. 64:1988;315-332.
38. McGrath, J., Martin, J., Kulka, R., 1982. Judgment Calls in Research. Sage, Beverly Hills.
39. Meyer H. A solution to the performance appraisal feedback enigma. Academy of Management Executives. 5(1):1991;68-76.
40. Norman, M., Stoker, B., 1990. Data Envelopment Analysis: The Assessment of Performance. Wiley, Chichester.
41. Oran M., Yolalan R. An empirical study on measuring operating efficiency and profitability of bank branches. European Journal of Operational Research. 46(3):1990;282-294.
42. Parsons, L., 1992. Productivity versus relative efficiency in marketing: past and future? In: Lilien, G., Laurent, G., Pras, B. (Eds.), Research Traditions in Marketing. Kluwer, Amsterdam, pp. 169-196.
43. Parsons, L., 1994a. Benchmarking retail outlet performance. Presented at the Recent Advances in Retailing and Service Science conference, sponsored by the Canadian Institute of Retailing and Services Studies and the European Institute of Retailing and Services Studies, Lake Louise, Banff National Park, Alberta, Canada.
44. Parsons, L., 1994b. Benchmarking for marketing productivity. Keynote address: First International Workshop on Service Productivity, European Institute for Advanced Studies in Management, Brussels.
45. Ratchford B., Brown J. A study of productivity changes in food retailing. Management Science. 4:1985;292-311.
46. Ratchford B., Stoops G. A model and measurement approach for studying retail productivity. Journal of Retailing. 64:1988;241-263.
47. Sherman H.D. Improving the productivity of service businesses. Sloan Management Review. 25(3):1984;11-23.
48. Siegel, S., 1956. Nonparametric Statistics for the Behavioral Sciences. McGraw-Hill, New York, NY.
49. Thomas, R., 1994. Evaluating efficiency and performance within the multi-store, multi-market retail organization: an integration of DEA and the balanced scorecard. Doctoral dissertation, University of Texas at Arlington.
50. Thurik, R., 1992. Applied econometrics and productivity analysis in marketing. In: Lilien, G., Laurent, G., Pras, B. (Eds.), Research Traditions in Marketing. Kluwer, Amsterdam, pp. 197-200.
51. Tucker J., Tucci L. Why traditional measures of earnings performance may lead to failed strategic marketing decisions. Journal of Consumer Marketing. 11(3):1994;4-17.
52. Varian H. Goodness-of-fit in optimizing models. Journal of Econometrics. 46:1990;39-61.
53. Weitzel W., Schwarzkopf A., Peach E. The influence of employee perceptions of customer service on retail store sales. Journal of Retailing. 69:1989;27-39.
54. Wileman A. Destination retailing. International Journal of Retail and Distribution Management. 21:1993;1223-1230.