-
1
-
-
85025309570
-
Exploding the myths on the concept of managing ships
-
April, Special Report
-
Lesson, J., 1983. Exploding the myths on the concept of managing ships. Lloyd's list, 21 April:6 Special Report
-
(1983)
Lloyd's list
, vol.21
, pp. 6
-
-
Lesson, J.1
-
2
-
-
0013055411
-
Shippings's fourth wave: Ship management and Vernon's trade cycles
-
Sletmo, G.K., 1989. Shippings's fourth wave:ship management and Vernon's trade cycles. Maritime Policy and Magagement, 16 (4):293–303.
-
(1989)
Maritime Policy and Magagement
, vol.16
, Issue.4
, pp. 293-303
-
-
Sletmo, G.K.1
-
3
-
-
85025375364
-
A Personal Perspective on the growth of the ship management industry over the past thirty years
-
London: Lloyd's of London Press, Lloyd's Ship Manager and Shipping News International Conference
-
Underwood, D., 1989. “ A Personal Perspective on the growth of the ship management industry over the past thirty years ”. In International Ship Management:Profit or Loss from Shipping's Revival Lloyd's Revival, London:Lloyd's of London Press. Lloyd's Ship Manager and Shipping News International Conference
-
(1989)
International Ship Management: Profit or Loss from Shipping's Revival Lloyd's Revival
-
-
Underwood, D.1
-
4
-
-
0141933234
-
-
Coulsdon, U.K.: Fairply
-
Downward, J.M., 1987. Managing Ships, XiCoulsdon, U.K.:Fairply.
-
(1987)
Managing Ships
, pp. Xi
-
-
Downward, J.M.1
-
5
-
-
85025307721
-
Overview of an industry at the crossroads
-
London: Lloyd's of London Press, 3rd International Lloyd's Ship Management Conference
-
Roger, D.A., 1993. “ Overview of an industry at the crossroads ”. In International Ship Management:The Right Product at the Right price, 3–13. London:Lloyd's of London Press. 3rd International Lloyd's Ship Management Conference
-
(1993)
International Ship Management: The Right Product at the Right price
, pp. 3-13
-
-
Roger, D.A.1
-
6
-
-
0004204447
-
-
Lonndon: Lloyd's of London Press, 2nd edition
-
Spruyt, J., 1994. Ship Management, Lonndon:Lloyd's of London Press. 2nd edition
-
(1994)
Ship Management
-
-
Spruyt, J.1
-
8
-
-
84911072664
-
-
London: Lloyd's of London Press
-
Stokes, P., 1992. Ship Finance, London:Lloyd's of London Press.
-
(1992)
Ship Finance
-
-
Stokes, P.1
-
9
-
-
85025330160
-
Ship management: The how and why of the third party
-
London: Ocean Pulications
-
Gilbert, H., 1994. “ Ship management:The how and why of the third party ”. In The Shipmanager's Register, 189–193. London:Ocean Pulications.
-
(1994)
The Shipmanager's Register
, pp. 189-193
-
-
Gilbert, H.1
-
10
-
-
85025355384
-
-
International Ship Management: The Right Product at the Right Price, 3rd International Lloyd's Ship Management Conference, London: Lloyd's of London Press
-
Bringsvaerd, T., Meeting the need:an owner's view. International Ship Management:The Right Product at the Right Price, 3rd International Lloyd's Ship Management Conference. pp. 21–25. London:Lloyd's of London Press.
-
Meeting the need: An owner's view
, pp. 21-25
-
-
Bringsvaerd, T.1
-
11
-
-
85025360591
-
-
International Ship Management-4, Proceedings of the 4th International Ship Management Conference, London: Lloyd's of London Press
-
Chapman, S. E., Ship management under pressure. International Ship Management-4, Proceedings of the 4th International Ship Management Conference. pp. 7–12. London:Lloyd's of London Press.
-
Ship management under pressure
, pp. 7-12
-
-
Chapman, S.E.1
-
12
-
-
0003902676
-
-
8th, Prentice Hall, NJ: Englewood Cliffs
-
Kotler, P., 1994. Marketing Management:Analysis, Planning, Implementation and Control, 8th, Prentice Hall, NJ:Englewood Cliffs.
-
(1994)
Marketing Management: Analysis, Planning, Implementation and Control
-
-
Kotler, P.1
-
15
-
-
85025344192
-
-
Kolter, P., op. cit
-
Kolter, P., op. cit.
-
-
-
-
16
-
-
0003907592
-
-
Oxford, U.K.: Butterworth-Heinemann
-
Christopher, M., Payne, A., and Ballantyne, D., 1993. Relationship Marketing:Bringing Quality, Customer Service and Marketing Together, Oxford, U.K.:Butterworth-Heinemann.
-
(1993)
Relationship Marketing: Bringing Quality, Customer Service and Marketing Together
-
-
Christopher, M.1
Payne, A.2
Ballantyne, D.3
-
17
-
-
85025376260
-
-
Spruyt, J., op. cit
-
Spruyt, J., op. cit.
-
-
-
-
18
-
-
85025348141
-
-
Chapman, S.E., op. cit
-
Chapman, S.E., op. cit.
-
-
-
-
19
-
-
85025369093
-
-
International Ship Management-4, Proceedings of the 4th International Ship Management Conference, London: Lloyd's of London Press
-
Fry, D., Determining the right price for the right service. International Ship Management-4, Proceedings of the 4th International Ship Management Conference. pp. 31–35. London:Lloyd's of London Press.
-
Determining the right price for the right service
, pp. 31-35
-
-
Fry, D.1
-
20
-
-
85025367774
-
-
International Ship Management-4, Proceedings of the 4th International Ship Management Conference, London: Lloyd's of London Press, In Leading Developments in Ship Management
-
Willingale, M., Do the risks outweight the rewards?. International Ship Management-4, Proceedings of the 4th International Ship Management Conference. pp. 22–33. London:Lloyd's of London Press. In Leading Developments in Ship Management
-
Do the risks outweight the rewards?
, pp. 22-33
-
-
Willingale, M.1
-
21
-
-
33748567643
-
A location Choice approach for professional service firms
-
Mersha, T., and Adlakha, V., 1991. A location Choice approach for professional service firms. Journal of Professional Services Marketing, 6 (2):59–67.
-
(1991)
Journal of Professional Services Marketing
, vol.6
, Issue.2
, pp. 59-67
-
-
Mersha, T.1
Adlakha, V.2
-
23
-
-
0004066850
-
-
Englewood Cliffs, NJ: Prentice Hall, 2nd edn
-
Stern, L. W., and EL-Ansary, A. I., 1982. Marketing Channels, Englewood Cliffs, NJ:Prentice Hall. 2nd edn
-
(1982)
Marketing Channels
-
-
Stern, L.W.1
El-Ansary, A.I.2
-
24
-
-
84952729207
-
Comparative advertising of professional services
-
Donthu, N., 1993. Comparative advertising of professional services. Journal of Professional Services Marketing, 9 (1):95–103.
-
(1993)
Journal of Professional Services Marketing
, vol.9
, Issue.1
, pp. 95-103
-
-
Donthu, N.1
-
25
-
-
85025312779
-
Marketing and communication tools for service marketers
-
Congram C.A., Friedman M.L., (eds), New York: AMACOM
-
Peterson, T. D., and Porges, K. S., 1991. “ Marketing and communication tools for service marketers ”. In The AMA Hankbook of Marketing in the Service Industries, Edited by:Congram, C. A., and Friedman, M. L., 345–365. New York:AMACOM.
-
(1991)
The AMA Hankbook of Marketing in the Service Industries
, pp. 345-365
-
-
Peterson, T.D.1
Porges, K.S.2
-
27
-
-
84950440078
-
Quo vadis marketing? Toward a relationship marketing paradigm
-
Gronroos, C., 1994. Quo vadis marketing? Toward a relationship marketing paradigm. Journal of Marketing Management, 10:347–360.
-
(1994)
Journal of Marketing Management
, vol.10
, pp. 347-360
-
-
Gronroos, C.1
-
28
-
-
0013153376
-
Ship management
-
London: Lloyd's of London Press
-
Gunton, G. P., 1996. “ Ship management ”. In Lloyd's National Yearbook, 25–35. London:Lloyd's of London Press.
-
(1996)
Lloyd's National Yearbook
, pp. 25-35
-
-
Gunton, G.P.1
-
30
-
-
0008850440
-
Building relationships that last
-
Congram C.A., Friedman M.L., (eds), New York: AMACOM
-
Congram, C. A., 1991. “ Building relationships that last ”. In The AMA Handbook of Marketing in the Service Industries, Edited by:Congram, C. A., and Friedman, M.L., 263–279. New York:AMACOM.
-
(1991)
The AMA Handbook of Marketing in the Service Industries
, pp. 263-279
-
-
Congram, C.A.1
-
31
-
-
0023399146
-
The new marketing—Developing long-term interactive relationships
-
Gummesson, E., 1987. The new marketing—Developing long-term interactive relationships. Long Range Planning, 20 (4):10–20.
-
(1987)
Long Range Planning
, vol.20
, Issue.4
, pp. 10-20
-
-
Gummesson, E.1
-
32
-
-
1642528161
-
Faith in four Ps: An alternative
-
Kent, R. A., 1986. Faith in four Ps:An alternative. Journal of Marketing Management, 2 (2):145–154.
-
(1986)
Journal of Marketing Management
, vol.2
, Issue.2
, pp. 145-154
-
-
Kent, R.A.1
-
33
-
-
84953588856
-
The marketing strategy continuum: Towards a marketing concept for the 1990s
-
Gronroos, C., 1991. The marketing strategy continuum:Towards a marketing concept for the 1990s. Management Decision, 29:7–13.
-
(1991)
Management Decision
, vol.29
, pp. 7-13
-
-
Gronroos, C.1
-
34
-
-
85025330731
-
-
Paper presented at 7th International Lsm Ship Management Conference, Septermber, Cyprus: Limassol
-
Panayides, M., Ph. Profit from relationship marketing. Paper presented at 7th International Lsm Ship Management Conference. Septermber. pp. 12–13. Cyprus:Limassol.
-
Profit from relationship marketing
, pp. 12-13
-
-
Panayides, M.1
-
35
-
-
0003074755
-
Perspectives on the retailing of services
-
Stampfl R.W., Hirschman E.C., (eds), Chicago: AMA
-
Berry, L. L., 1981. “ Perspectives on the retailing of services ”. In Theory in Retailing:Traditional and Non-traditional Sources, Edited by:Stampfl, R. W., and Hirschman, E. C., 9–20. Chicago:AMA.
-
(1981)
Theory in Retailing: Traditional and Non-traditional Sources
, pp. 9-20
-
-
Berry, L.L.1
-
36
-
-
58149207463
-
Tracking the evolution of services marketing literature
-
Fisk, R. P., Brown, S. W., and Briner, M. J., 1993. Tracking the evolution of services marketing literature. Journal of Retailing, 69:61–103.
-
(1993)
Journal of Retailing
, vol.69
, pp. 61-103
-
-
Fisk, R.P.1
Brown, S.W.2
Briner, M.J.3
-
37
-
-
0007955680
-
The Implementation of relationship marketing in commercial banking
-
Perrien, J., Filiatrault, P, and Ricard, L., 1993. The Implementation of relationship marketing in commercial banking. Industrial Marketing Management, 22:141–148.
-
(1993)
Industrial Marketing Management
, vol.22
, pp. 141-148
-
-
Perrien, J.1
Filiatrault, P.2
Ricard, L.3
-
38
-
-
0002408510
-
A conceptual model of service quality and its implications for further research
-
Fall
-
Parasuraman, A., Zekthaml, V. A., and Berry, L. L., 1985. A conceptual model of service quality and its implications for further research. Journal of Marketing, 49 Fall:41–50.
-
(1985)
Journal of Marketing
, vol.49
, pp. 41-50
-
-
Parasuraman, A.1
Zekthaml, V.A.2
Berry, L.L.3
-
39
-
-
85025351123
-
-
London: Lloyd's of London Press, International ship Management-4
-
Millican, J. F., 1994. Cost-effective quality, 33–38. London:Lloyd's of London Press. International ship Management-4
-
(1994)
Cost-effective quality
, pp. 33-38
-
-
Millican, J.F.1
-
40
-
-
0011143004
-
Relationship marketing: Back to basics?
-
Palmer, A., 1994. Relationship marketing:Back to basics?. Journal of Marketing Management, 10:571–579.
-
(1994)
Journal of Marketing Management
, vol.10
, pp. 571-579
-
-
Palmer, A.1
-
41
-
-
61449210975
-
Marketing as exchange
-
October
-
Bagozzi, R. P., 1975. Marketing as exchange. Journal of Marketing, 39 October:32–39.
-
(1975)
Journal of Marketing
, vol.39
, pp. 32-39
-
-
Bagozzi, R.P.1
-
44
-
-
0002626642
-
Bonding and commitment in buyer-seller relationships: A preliminary conceptualisation
-
Wilson, D. T., and Mummalaneni, V., 1986. Bonding and commitment in buyer-seller relationships:a preliminary conceptualisation. Industrial Marketing and Purchasing, 1 (3):44–58.
-
(1986)
Industrial Marketing and Purchasing
, vol.1
, Issue.3
, pp. 44-58
-
-
Wilson, D.T.1
Mummalaneni, V.2
-
47
-
-
0001470630
-
Transaction-cost economics: The governance of contractual relations
-
October
-
Williamson, O. E., 1979. Transaction-cost economics:The governance of contractual relations. The journal of law and Economics, 22 October:233–261.
-
(1979)
The journal of law and Economics
, vol.22
, pp. 233-261
-
-
Williamson, O.E.1
-
48
-
-
84881832826
-
The economics of organisation: The transaction cost approach
-
Williamson, O. E., 1981. The economics of organisation:The transaction cost approach. American Journal of Sociology, 87 (3):548–577.
-
(1981)
American Journal of Sociology
, vol.87
, Issue.3
, pp. 548-577
-
-
Williamson, O.E.1
-
49
-
-
0000893001
-
Interoganisational relations in industrial systems: A network approach compared with the transaction-cost approach
-
Johanson, J., and Matison, L-G., 1987. Interoganisational relations in industrial systems:A network approach compared with the transaction-cost approach. International Studies of Management an Organisations, 27 (1):34–38.
-
(1987)
International Studies of Management an Organisations
, vol.27
, Issue.1
, pp. 34-38
-
-
Johanson, J.1
Matison, L.-G.2
-
50
-
-
0037675424
-
True Vendor loyalty or simply repeat purchase behaviour?
-
Jarvis, L. P., 1977. True Vendor loyalty or simply repeat purchase behaviour?. Industrial Marketing Management, 6:9–14.
-
(1977)
Industrial Marketing Management
, vol.6
, pp. 9-14
-
-
Jarvis, L.P.1
-
52
-
-
0001932429
-
Developing buyer-seller relationships
-
April
-
Dwyer, F. R., Schurr, P. H., and OH, S., 1987. Developing buyer-seller relationships. Journal of Marketing, 51 April:11–28.
-
(1987)
Journal of Marketing
, vol.51
, pp. 11-28
-
-
Dwyer, F.R.1
Schurr, P.H.2
Oh, S.3
-
53
-
-
0001154055
-
Relationships between providers and users of market research: The dynamics of trust within and between organizations
-
August
-
Moorman, C., Zaltman, G., and Deshpande, R., 1992. Relationships between providers and users of market research:The dynamics of trust within and between organizations. Journals of Marketing Research, 29 August:314–328.
-
(1992)
Journals of Marketing Research
, vol.29
, pp. 314-328
-
-
Moorman, C.1
Zaltman, G.2
Deshpande, R.3
-
54
-
-
0002943250
-
Social and cognitive features of the dissolution of commitment to relationships
-
Duck S., (ed), London: Academic Press
-
Johnson, M. P., 1982. “ Social and cognitive features of the dissolution of commitment to relationships ”. In Personal Relationships 4:Dissonving Personal Relationalships, Edited by:Duck, S., London:Academic Press.
-
(1982)
Personal Relationships 4: Dissonving Personal Relationalships
-
-
Johnson, M.P.1
-
55
-
-
0013547149
-
The situational origins of human tendencies: A further reason for the formal analysis of structures
-
Kelley, H. H., 1983. The situational origins of human tendencies:A further reason for the formal analysis of structures. Personality and social Psychology Bulletin, 9 (1):8–30.
-
(1983)
Personality and social Psychology Bulletin
, vol.9
, Issue.1
, pp. 8-30
-
-
Kelley, H.H.1
-
56
-
-
0001182587
-
Influences on exchange processes: Buyers' preconceptions of a seller's trustworthiness and bargaining toughness
-
March
-
Schurr, P. H., and Ozanne, J. L., 1985. Influences on exchange processes:Buyers' preconceptions of a seller's trustworthiness and bargaining toughness. Journal of consumer Research, 11 March:939–953.
-
(1985)
Journal of consumer Research
, vol.11
, pp. 939-953
-
-
Schurr, P.H.1
Ozanne, J.L.2
-
57
-
-
0039656230
-
Factors affecting trust in market research relationships
-
January
-
Moorman, C., Deshpande, R., and Zaltman, G., 1993. Factors affecting trust in market research relationships. Journal of marketing, 57 January:81–101.
-
(1993)
Journal of marketing
, vol.57
, pp. 81-101
-
-
Moorman, C.1
Deshpande, R.2
Zaltman, G.3
-
58
-
-
85025311737
-
-
Schurr, P. H. And Ozanne, J. L., op. cit
-
Schurr, P. H. And Ozanne, J. L., op. cit.
-
-
-
-
59
-
-
0011203007
-
-
Chicago: Aldine Publishing
-
Mccall, G. J., Mccall, M. M., Denzin, N. K., Suttles, G. D., and Kurth, S. B., 1970. Social Relationships, Chicago:Aldine Publishing.
-
(1970)
Social Relationships
-
-
McCall, G.J.1
McCall, M.M.2
Denzin, N.K.3
Suttles, G.D.4
Kurth, S.B.5
-
60
-
-
84869571048
-
A Service Quality model and its marketing implications
-
Gronross, C., 1984. A Service Quality model and its marketing implications. European Journal of Marketing, 18 (4):36–44.
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Gronross, C.1
-
62
-
-
84986129177
-
Marketing-orientation revisited: The crucial role of the part-time marketer
-
Gummesson, E., 1991. Marketing-orientation revisited:The crucial role of the part-time marketer. European Journal of Marketing, 25 (2):60–75.
-
(1991)
European Journal of Marketing
, vol.25
, Issue.2
, pp. 60-75
-
-
Gummesson, E.1
-
63
-
-
0009141157
-
Differentiate with the 5th P: People
-
Judd, V. C., 1987. Differentiate with the 5th P:People. Industrial Marketing Management, 16:241–247.
-
(1987)
Industrial Marketing Management
, vol.16
, pp. 241-247
-
-
Judd, V.C.1
-
64
-
-
3543024436
-
Marketing is everything
-
Mckenna, R., 1991. Marketing is everything. Harvard Business Review, 6 (9):59–69.
-
(1991)
Harvard Business Review
, vol.6
, Issue.9
, pp. 59-69
-
-
McKenna, R.1
-
65
-
-
84952527615
-
A strategic, client centered marketing approach for professional service firms
-
Connor, R. A., and Davidson, J. P., 1985. A strategic, client centered marketing approach for professional service firms. Journal of professional Services Marketing, 1 (1/2):21–33.
-
(1985)
Journal of professional Services Marketing
, vol.1
, Issue.1-2
, pp. 21-33
-
-
Connor, R.A.1
Davidson, J.P.2
-
66
-
-
0008874265
-
When marketing and strategy become one
-
Pitt, L. F., and Morris, M. H., 1995. When marketing and strategy become one. Journal of General Management, 21 (2):21–30.
-
(1995)
Journal of General Management
, vol.21
, Issue.2
, pp. 21-30
-
-
Pitt, L.F.1
Morris, M.H.2
|