The use of hoshin kanri planning and deployment systems in the service sector: An exploration

Total Quality Management

Volumn 9, Issue 4-5, 1998, Pages 167-171

  Marsden, Neal ^a  

^a UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0012853149     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/0954412988820     Document Type: Article

References (3)

1. BECHTELL, M.L. (1995) The Management Compass: Steering the Corporation Using Hoshin Planning (AMA Management Briefing).
2. KENNEDY, M. (1994) Using hoshin planning in total quality management: an interview with Gerry Kaminski and Casey Collet, Journal on Quality Improvement, 20, pp. 577-581.
3. WITCHER, B.J. & BUTTERWORTH, R. (1997) Hoshin kanri: a preliminary overview, Total Quality Management, 8, pp. S319-S323.