How organizational culture influences outcome information utilization

Evaluation and Program Planning

Volumn 22, Issue 2, 1999, Pages 183-197

  Hodges, Sharon P ^a   Hernandez, Mario ^a  

^a UNIVERSITY OF SOUTH FLORIDA   (United States)

Author keywords

Anthropology; Childrens mental health; Organizational culture; Outcomes; Total quality management

Indexed keywords

EID: 0012536420     PISSN: 01497189     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0149-7189(99)00005-1     Document Type: Article

References (21)

1. Bright K., Cooper C. Organizational culture and the management of quality: towards a new framework. Journal of Managerial Psychology. 8:(6):1993;21-27.
2. Burchard J.D., Schaefer M. Improving accountability in a service delivery system in children's mental health. Clinical Psychology Review. 12:1992;867-882.
3. Deal T., Kennedy A. Corporate cultures: the rites and rituals of corporate life. 1982;Addison-Wessley Publishing Company, Inc, Reading, MA.
4. Dickens P. Quality and excellence in human services. 1994;Wiley and Sons, Wiley Series in Clinical Psychology, Chichester.
5. Kilmann R., Saxon M., Serpa R. Gaining control of the corporate culture. 1985;Jossey-Bass, Inc, San Francisco.
6. Lonborg R., Fenster L.F. Value assessment and enhancement: The link between outcomes management and CQI. Quality Source for Group Practice, 1-6 1992.
7. Maccoby M. The corporation as part-culture. Hamada T., Sibley W. Anthropological perspectives in organizational culture. 1994;267-278 University Press of America, Lanham, New York.
8. Martin L.M. Total quality management in human service organizations. 1993;Sage, Sage Human Services Guide 67, Newbury Park.
9. Miles M., Huberman A.M. Qualitative data analysis. 2nd ed. 1994;Sage Publications, Thousand Oaks, CA.
10. Morey N., Morey R. Organizational culture: The management approach. Jordan A. Practicing anthropology in corporate America: Consulting on organizational culture. (NAPA Bulletin 14) Washington, DC: American Anthropological Association. 1994;17-36.
11. Nelson D. Introduction. Kids count data book. Annie E. Casey Foundation and the Center for the Study of Social Policy. Washington, DC: Center for the Study of Social Policy 1993.
12. Press I. The quality movement in US health care: Implications for anthropology. Human Organization. 1:1996;1-9.
13. Rouse L. The development of a continuous evaluation system for the Texas Children's Mental Health Plan: Building an evaluation-stakeholder feedback loop. Presentation at the 9th Annual Research Conference for Children's Mental Health, Louis de La Parte Florida Mental Health Institute, University of South Florida, Tampa, FL 1996.
14. Rouse L., Toprac M., MacCabe N. The development of a statewide continuous evaluation system for the Texas Children's Mental Health Plan: A total quality management approach. The Journal of Behavioral Health Services & Research. 25:(2):1998;194-207.
15. Schein E. Organizational culture and leadership. 1985;Jossey-Bass Publishers, San Francisco.
16. Schorr L., Farrow F., Hornbeck D. The case for shifting to results-based accountability. Young N., Gardner S., Coley S., Schorr L., Bruner C. Making a difference: Moving to outcome-based accountability for comprehensive service reforms. (Resource Brief 7, pp. 13-28). 1994;National Center for Service Integration, Falls Church, VA.
17. Shortell S.M., O'Brien J., Carman J., Foster R., Hughes E., Boerstler H., O'Connor E. Assessing the impact of continuous quality improvement/total quality management: Concept versus implementation. Health Services Research. 30:(2):1995;377-401.
18. Silverman M., Ricci E., Gunter M. Strategies for increasing the rigor of qualitative methods in evaluation of health care programs. Evaluation Review. 14:(1):1990;57-74.
19. Smircich L. Concepts of culture and organizational Analysis. Administrative Science Quarterly. 28:1983;339-358.
20. Spradley J. The ethnographic interview. 1979;Harcourt Brace Jovanovich College Publishers, Fort Worth.
21. Usher L. Building capacity for self-evaluation in family and children's services reform Efforts. Paper presented at the annual meeting of the American Evaluation Association 1993.