Macro- and micro-modeling of field service dynamics

System Dynamics Review

Volumn 15, Issue 2, 1999, Pages 139-162

  Homer, Jack B ^a,b,c  

^a Homer Consulting   (United States)

^b UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^c NONE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0012303859     PISSN: 08837066     EISSN: None     Source Type: Journal    
DOI: 10.1002/(sici)1099-1727(199922)15:2<139::aid-sdr164>3.0.co;2-b     Document Type: Article

References (10)

1. Carroll, J. S., J. D. Sterman and A. A. Marcus. 1998. Playing the maintenance game: How mental models drive organizational decisions. Debating Rationality: Nonrational Elements of Organizational Decision Making, eds. J. J. Halpern and R. N. Stern. Ithaca, NY: Cornell University Press.
2. Forrester, J. W. 1994. System dynamics, systems thinking, and soft OR. System Dynamics Review 10(2-3): 245-256.
3. Graham, A. K. 1980. Parameter estimation in system dynamics modeling. Elements of the System Dynamics Method, ed. J. Randers. Cambridge, MA: MIT Press. Reprinted by Pegasus Communications, Waltham, MA.
4. Graham, A. K., J. D. W. Morecroft, P. M. Senge and J. D. Sterman. 1992. Model-supported case studies for management education. European Journal of Operational Research 59(1): 151-166.
5. Hall, R. W. 1991. Queuing Methods for Services and Manufacturing. Englewood Cliffs, NJ: Prentice-Hall.
6. Lane, D. C. 1994. With a little help from our friends: How system dynamics and soft OR can learn from each other. System Dynamics Review 10(2-3): 101-134.
7. Levin, G., E. B. Roberts and G. B. Hirsch et al.. 1976. The Dynamics of Human Service Delivery. Cambridge, MA: Ballinger.
8. Oliva, R. 1996. A Dynamic Theory of Service Delivery: Implications for Managing Service Quality. Ph.D. Thesis, Sloan School of Management, Massachusetts Institute of Technology.
9. Richmond, B. 1994. Classic core business infrastructures: Inadvertent evolution and fighting the physics. In ithink® Business Applications Guide. Hanover, NH: High Performance Systems.
10. Senge, P. M. and J. D. Sterman. 1992. Systems thinking and organizational learning: Acting locally and thinking globally in the organization of the future. European Journal of Operational Research 59(1): 137-150.