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Volumn , Issue , 2001, Pages

FROM IT STRATEGY TO OPERATIONS. USING THE IT DRIVER MODEL TO ALIGN SERVICE LEVELS TO BUSINESS

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS STRATEGY; CUSTOMER INTIMACY; DRIVER MODELLING; IT STRATEGIES; OPERATIONAL EXCELLENCE; OPERATIONAL PRODUCTS; PRIORITIZATION; PRODUCT INNOVATION; PRODUCT LEADERSHIP; SERVICE LEVELS;

EID: 0011735786     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (1)

References (26)
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    • Clark, D.1
  • 6
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    • The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry
    • [CLAR98] L. P. Willcocks and M. C. Lacity, Chichester, UK: John Wiley and Sons
    • [CLAR98] T. Clark, R. Zmud, and G. McCray, “The Outsourcing of Information Services: Transforming the Nature of Business in the Information Industry”. In: L. P. Willcocks and M. C. Lacity, “Strategic Sourcing of Information Systems”. Chichester, UK: John Wiley and Sons, 1998, 45–78.
    • (1998) Strategic Sourcing of Information Systems , pp. 45-78
    • Clark, T.1    Zmud, R.2    McCray, G.3
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    • Strategy and the New Economics of Information
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    • Getting Real about Virtual Commerce
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    • Evans, P.1    Wurster, T. S.2
  • 10
    • 0035349007 scopus 로고    scopus 로고
    • Transforming Corner-Office Strategy into Frontline Action
    • [GADI01] J L, May
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    • (2001) Harvard Business Review , pp. 72-79
    • Gadiesh, O.1    Gilbert, J. L.2
  • 12
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    • Towards a Contingency Model of Information Systems Outsourcing
    • [GROV98] L.P. Willcocks and M.C. Lacity, Chichester, UK: John Wiley and Sons
    • [GROV98] V. Grover, J.T.C. Teng, and M.C. Cheon, “Towards a Contingency Model of Information Systems Outsourcing”. In: L.P. Willcocks and M.C. Lacity, “Strategic Sourcing of Information Systems”, Chichester, UK: John Wiley and Sons, 1998, 79–101.
    • (1998) Strategic Sourcing of Information Systems , pp. 79-101
    • Grover, V.1    Teng, J.T.C.2    Cheon, M.C.3
  • 16
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    • Managing E-Commerce Reliability, eBay Style
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    • (2000) IT Pro , pp. 77-80
    • Lear, A.C.1
  • 17
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    • Service Level Management. Definition, Architecture, and Research Challenges
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  • 24
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    • Alignment Is Not Enough: Integrating Business and Information Technology Management with the Balanced Business Scorecard
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    • (1999) Journal of Management Information Systems , vol.16 , Issue.2 , pp. 137-156
    • van der Zee, J.T.M.1    de Jong, B.2
  • 26
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    • Williams, J.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.