Quality Improvement Through Team Goal Setting, Feedback, and Problem Solving

International Journal of Quality & Reliability Management

Volumn 11, Issue 4, 1994, Pages 45-52

  Longenecker, Clinton O ^a   Scazzero, Joseph A ^a   Stansfield, Timothy T ^b  

^a UNIVERSITY OF TOLEDO   (United States)

^b Industrial Enqineering Technologies ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0010672517     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656719410057944     Document Type: Article

References (12)

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3. Harrington, H.J., The Improvement Process, McGraw-Hill, New York, NY, 1987.
4. Blackburn, R. and Rosen, B., ‘Total Quality and Human Resource Management: Lessons Learned from Baldrige Award - Winning Companies”, Academy of Management Executive, Vol. 7 No. 3, 1993, pp. 49–66.
5. Juran, J., “Made in USA: A Renaissance in Quality”, Harvard Business Review, July-August 1993, pp. 42–50.
6. Watson, C.D., “Enhancing Group Performance: An Examination of the Separate and Combined Effects of Group Feedback and Group Goal Setting”, Journal of Management Systems, Vol. 2 No. 2, 1990, pp. 49–60.
7. Stratton, A.D., “Kaizen and Variability”, Quality Progress, April 1990, pp. 44–50.
8. Naylor, C. and Ilgen, D.R., “Goal Setting: A Theoretical Analysis of a Motivational Technology”, Research in Organizational Behavior, Vol. 6, 1988, pp. 95–140.
9. Deming, W.E., Quality and Productivity and Competitive Position, MIT, Cambridge, MA, 1982.
10. Gehani, R.R., “Quality Value Chain - A Meta-synthesis of Frontiers of Quality Movement”, Academy of Management Executive, Vol. 7 No. 2, 1993, pp. 29–42.
11. Larson, C.E. and LaFasto, F.M., Teamwork, Sage Publications, London, 1989.
12. Crosby, P.B., Quality without Tears, McGraw-Hill, New York, NY, 1984.