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Volumn , Issue , 2015, Pages 169-173

Toward an Understanding of Consumers’ Price Sensitivities for Professional Services

Author keywords

American Market Association; Price Sensitivity; Professional Service; Service Inventory; Switching Cost

Indexed keywords


EID: 0010595473     PISSN: 23636165     EISSN: 23636173     Source Type: Book Series    
DOI: 10.1007/978-3-319-13078-1_54     Document Type: Chapter
Times cited : (1)

References (13)
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    • Capture and Communicate Value In the Pricing of Services
    • Berry, Leonard L. and Manjit S. Yadav. 1996. "Capture and Communicate Value In the Pricing of Services." Sloan Management Review (Summer): 41-51.
    • (1996) Sloan Management Review (Summer) , pp. 41-51
    • Berry, L.L.1    Yadav, M.S.2
  • 4
    • 0018017323 scopus 로고
    • Cost Accounting Comes to Service Industries
    • Sept.-Oct
    • Dearden, John. 1978. "Cost Accounting Comes to Service Industries," Harvard Business Review 56 (Sept.-Oct.): 132-140.
    • (1978) Harvard Business Review , vol.56 , pp. 132-140
    • Dearden, J.1
  • 5
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    • The Price Bundling of Services: A Normative Framework
    • Guiltinan, Joseph P. 1987. "The Price Bundling of Services: A Normative Framework." Journal of Marketing 51 (2): 74-85.
    • (1987) Journal of Marketing , vol.51 , Issue.2 , pp. 74-85
    • Guiltinan, J.P.1
  • 6
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    • A Conceptual Framework for Pricing Consumer Services
    • Mary Jo Bitner and Lawrence A. Crosby, American Marketing Association
    • Guiltinan, Joseph P. 1988. "A Conceptual Framework for Pricing Consumer Services." In Designing a Winning Service Strategy. Eds. Mary Jo Bitner and Lawrence A. Crosby, American Marketing Association, 11-15.
    • (1988) Designing a Winning Service Strategy , pp. 11-15
    • Guiltinan, J.P.1
  • 8
    • 0003140386 scopus 로고
    • The Effect of Price on Subjective Product Evaluations
    • Jacob Jacoby and Jerry C. Olson. Lexington, MA: D.C. Heath
    • Monroe, Kent B. and R. Krishnan. 1985. "The Effect of Price on Subjective Product Evaluations." In Perceived Quality: How Consumers View Stores and Merchandise. Eds. Jacob Jacoby and Jerry C. Olson. Lexington, MA: D.C. Heath, 209-232.
    • (1985) Perceived Quality: How Consumers View Stores and Merchandise , pp. 209-232
    • Monroe, K.B.1    Krishnan, R.2
  • 9
    • 38249023203 scopus 로고
    • Service Marketing: Image, Branding, and Competition
    • (No
    • Onkvisit, Sak and John J. Shaw. 1989. "Service Marketing: Image, Branding, and Competition." Business Horizons 32 (No. 1): 13-18.
    • (1989) Business Horizons , vol.32 , Issue.1 , pp. 13-18
    • Onkvisit, S.1    Shaw, J.J.2
  • 11
    • 0002348538 scopus 로고
    • An Exploratory Investigation of Consumer Decision Making in the Service Sector
    • (No
    • Turley, L.W. and Ronald P. LeBlanc. 1993. "An Exploratory Investigation of Consumer Decision Making in the Service Sector." Journal ofServices Marketing 7 (No.4): 11-18.
    • (1993) Journal Ofservices Marketing , vol.7 , Issue.4 , pp. 11-18
    • Turley, L.W.1    Leblanc, R.P.2
  • 12
    • 0002344732 scopus 로고
    • Problems and Strategies in Services Marketing
    • Zeithaml, Valarie A., A. Parasuraman and Leonard L. Berry. 1985. "Problems and Strategies in Services Marketing." Journal of Marketing 49 (2): 33-46.
    • (1985) Journal of Marketing , vol.49 , Issue.2 , pp. 33-46
    • Zeithaml, V.A.1    Parasuraman, A.2    Berry, L.L.3
  • 13
    • 85125391800 scopus 로고
    • In Marketing of Services. Eds. J. Donnelly & William R. George. Chicago: American Marketing Association
    • Zeithaml, Valerie A. 1981. "How Consumer Evaluation Processes Differ Between Goods and Services." In Marketing of Services. Eds. J. Donnelly & William R. George. Chicago: American Marketing Association, 191-199.
    • (1981) How Consumer Evaluation Processes Differ between Goods and Services , pp. 191-199
    • Zeithaml, V.A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.