Linking job satisfaction and customer satisfaction in the cruise industry: Implications for hospitality and travel organizations

Journal of Hospitality & Tourism Research

Volumn 22, Issue 1, 1998, Pages 4-14

  Testa, Mark R ^a   Skaruppa, Cindy ^b   Pietrzak, Dale ^c  

^a North Miami Campus Library   (United States)

^b BARRY UNIVERSITY   (United States)

^c KENT STATE UNIVERSITY   (United States)

Author keywords

attitude and behavior; cruise industry; customer satisfaction; human resource management; job satisfaction; management

Indexed keywords

EID: 0009362590     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634809802200102     Document Type: Article

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