Relationships between telecommuting workers and their managers: An exploratory study

Journal of Business Communication

Volumn 34, Issue 4, 1997, Pages 343-369

  Reinsch Jr , N Lamar ^a,b  

^a GEORGETOWN UNIVERSITY   (United States)

^b GEORGETOWN UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0009072276     PISSN: 00219436     EISSN: 15524582     Source Type: Journal    
DOI: 10.1177/002194369703400402     Document Type: Article

References (83)

1. Adler, N. J. (1991). International dimensions of organizational behavior (2nd ed.). Belmont, CA: Wadsworth Publishing.
2. Altman, I., & Taylor, D. A. (1973). Social penetration: The development of interpersonal relationships. New York: Holt, Rinehart and Winston, Inc.
3. Conner, C. C. (1986). The effect of management style on manager's satisfaction with telecommuting. (Ed.D. dissertation, University of Tennessee, Knoxville).
4. Dissertation Abstracts International, 47(03), 879A-880A. (University Microfilms No DA8611588)
5. Costello, C. B. (1988). Clerical home-based work: A case study of work and family. In K. E. Christensen (Ed.), The new era of home-based work (pp. 135-145). Boulder, CO: Westview Press.
6. Cross, T. B., & Raizman, M. (1986). Telecommuting: The future technology of work. Homewood, IL: Dow Jones-Irwin.
7. Crossan, G., & Burton, P. F. (1993). Teleworking stereotypes: A case study. Journal of Information Science, 19, 349-362.
8. Dienesch, R. M., & Liden, R. C. (1986). Leader-member exchange model of leadership: A critique and further development. Academy of Management Review, 11, 618-634.
9. Duchon, D., Green, S. G., & Taber, T. D. (1986). Vertical dyad linkage: A longitudinal assessment of antecedents, measures, and consequences. Journal of Applied Psychology, 71, 56-60.
10. Duck, S. (1982). A typography of relationship disengagement and dissolution. In S. Duck (Ed.), Personal relationships. 4: Dissolving personal relationships (pp. 1-30). London: Academic Press.
11. Dunegan, K. J., Duchon, D., & Uhl-Bien, M. (1992). Examining the link between leader-member exchange and subordinate performance: The role of task analyzability and variety as moderators. Journal of Management, 18, 59-76.
12. Emmert, P. (1970). Attitude scales. In P. Emmert & W. D. Brooks (Eds.), Methods of research in communication (pp. 197-211). Boston: Houghton Mifflin Company.
13. Gabarro, J. (1979). Socialization at the top - How CEOs and subordinates evolve interpersonal contracts. Organizational Dynamics, 7(3), 3-23.
14. Gabarro, J. J. (1990). The development of working relationships. In J. Galegher, R. E. Kraut, & C. Egido (Eds.). Intellectual teamwork: Social and technological foundations of cooperative work (pp. 79-110). Hillsdale, NJ: Lawrence Erlbaum Associates.
15. Gabarro, J. J., & Kotter, J. P. (1980, January-February). Managing your boss. Harvard Business Review, 92-100.
16. Goodman, P. S., Sproull, L. S., and Associates. (1990). Technology and organizations. San Francisco: Jossey-Bass.
17. Goodrich, J. N. (1990). Telecommuting in America. Business Horizons, 33(A), 31-37.
18. Gordon, G. E. (1988). Corporate hiring practices for telecommuting homeworkers. In K. E. Christensen (Ed.), The new era of home-based work: Directions and policies (pp. 65-78). Boulder CO: Westview Press.
19. Graen, G., Novak, M., & Sommerkamp, P. (1982). The effects of leader-member exchange and job design on productivity and satisfaction: Testing a dual attachment model. Organizational Behavior and Human Performance, 30, 109-131.
20. Gray, M., Hodson, N., & Gordon, G. (1993). Teleworking explained. Chichester, England: John Wiley & Sons.
21. Guiot, J. M. (1977). Attribution and identity construction: Some comments. American Sociological Review, 42, 692-704.
22. Hackman, J. R. (1986). The psychology of self-management in organizations. In M. S. Pallak & R. Perloff (Eds.), Psychology and work: Productivity, change, and employment (pp. 89-136). Washington, DC: American Psychological Association.
23. Hill, E. J. (1995). The perceived influence of mobile telework on aspects of work life and family life: An exploratory study (Ph.D. dissertation, Utah State University, Logan UT). Dissertation Abstracts International, 56(10), 4161A. (University Microfilms No. DA9603489)
24. Humble, J. E., Jacobs, S. M., & Van Sell, M. (1995, March/April). Benefits of telecommuting for engineers and other high-tech professionals. Industrial Management, 37, 15-19.
25. Huws, U., Korte, W. B., & Robinson, S. (1990). Telework: Towards the elusive office. Chichester, England: John Wiley & Sons.
26. Jablin, F. M. (1979). Superior-subordinate communication: The state of the art. Psychological Bulletin, 86, 1201-1222.
27. Jordan, E. W., & Stroup, D. F. (1982, April). The behavioral antecedents of computer fear. Journal of Data Education, 22, 7-9.
28. Kahn, W. A., & Kram, K. E. (1994). Authority at work: Internal models and their organizational consequences. Academy of Management Review, 19, 17-50.
29. Kaplan, R. E. (1984). A prescription for ailing work relationships: The talking cure. In S. Duck (Ed.), Personal relationships. 5: Repairing personal relationships (pp. 127-142). London: Academic Press.
30. Katz, D., & Kahn, R. L. (1966) The social psychology of organizations. New York: John Wiley & Son.
31. Kaufer, D. S., & Carley, K. M. (1993). Communication at a distance: The influence of print on sociocultural organization and change. Hillsdale, NJ: Lawrence Erlbaum.
32. Kaufman, M. M. (1977). A study of grapevine communication patterns in sales oriented organizations. (Ph.D. dissertation, Georgia State University). Dissertation Abstracts International, 38(08), 4926A-4927A. (University Microfilms No. 7731048)
33. Kinsman, F. (1987). The telecommuters. Chichester, England: John Wiley & Sons.
34. Klayton, M. A. (1994). The impact of telecommuting on the supervisory performance appraisal process. Unpublished doctoral dissertation, Virginia Commonwealth University, Richmond.
35. Klimoski, R. J., & Hayes, N. J. (1980). Leader behavior and subordinate motivation. Personnel Psychology, 33, 543-555.
36. Korte, W. B., Robinson, S., & Steinle, W. J. (Eds.). (1988). Telework: Present situation and future development of a new form of work organization. Amsterdam: North-Holland.
37. Kraut, R. E. (1987a). Predicting the use of technology: The case of telework. In R. E. Kraut (Ed.), Technology and the transformation of white-collar work (pp. 113-133). Hillsdale NJ: Lawrence Erlbaum Associates.
38. Kraut, R. E. (1987b). Social issues and white-collar technology: An overview. In R. E. Kraut (Ed.), Technology and the transformation of white-collar work (pp. 1-21). Hillsdale NJ: Lawrence Erlbaum Associates.
39. Liden, R. C., & Graen, G. (1980). Generalizability of the vertical dyad linkage model of leadership. Academy of Management Journal, 23, 451-465.
40. Locker, K. O. (1985). The earliest correspondence of the British East India Company (1600-19). In G. H. Douglas & H. W. Hildebrandt (Eds.), Studies in the history of business writing (pp. 69-86). Urbana, IL: Association for Business Communication.
41. MacLeod, L., Scriven, J., & Wayne, F. S. (1992). Gender and management level differences in the oral communication patterns of bank managers. The Journal of Business Communication, 29, 343-365.
42. Mangam, I. L. (1981). Relationships at work: A matter of tension and tolerance. In S. Duck & R. Gilmour (Eds.), Personal relationships. 1: Studying personal relationships (pp. 197-214). London: Academic Press.
43. March, J. G., & Simon, H. W. (1958). Organizations. New York: John Wiley and Sons.
44. Marks, S. R. (1994). Intimacy in the public realm: The case of co-workers. Social Forces, 72, 843-858.
45. Marting, B. J. (1969). A study of grapevine communication patterns in a manufacturing organization. (D.B.A. dissertation, Georgia State University). Dissertation Abstracts International, 30(06), 2204A. (University Microfilms No. 69-20,782)
46. Massey, T. K., Jr., & Engelbrecht, J. W. (1986). Computer fear: An empirical investigation of antecedent, situation and consequent variables. Journal of Computer Information Systems, 4(2), 37-39.
47. McAllister, D. J. (1995). Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24-59.
48. McQuarrie, F. A. E. (1994). Telecommuting: Who really benefits? Business Horizons, 37(6), 79-83.
49. Mehlmann, M. (1988). Social aspects of telework: Facts, hopes, fears, ideas. In W. B. Korte, S. Robinson, & W. J. Steinle (Eds.), Telework: Present situation and future development of a new form of work organization (pp. 101-110). Amsterdam: North-Holland.
50. Mehrabian, A., & Ksionzky, S. (1974). A theory of affiliation. Lexington, MA: Lexington Books.
51. Moskowitz, R. (1995). Let's get it straight about telecommuting! A reply. Business Horizons, 38(4), 84-86.
52. Nathan, B. R., Mohrman, A. M., Jr., & Milliman, J. (1991). Interpersonal relations as a context for the effects of appraisal interviews on performance and satisfaction: A longitudinal study. Academy of Management Journal, 34, 352-369.
53. National Research Council. (1995). Research recommendations to facilitate distributed work. Washington, DC: National Research Council.
54. Newman, S. (1989, December). Telecommuters bring the office home. Management Review, 78(12), 40-43.
55. Norales, F. O. (1987). Postsecondary students' attitudes toward computers. Journal of Computer Information Systems, 5(2), 15-20.
56. Norman, P., Collins, S., Conner, M., Martin, R., & Ranee, J. (1995). Attributions, cognitions, and coping styles: Teleworkers' reactions to work-related problems. Journal of Applied Social Psychology, 25, 117-128.
57. Norušis, M. J. (1986) SPSS/PC+ for the IBM PC/XT/AT [Computer software]. Chicago, IL: SPSS Inc.
58. Nunnally, J. C. (1978). Psychometric theory (2nd ed). New York: McGraw-Hill Book Company.
59. Olson, M. H. (1987). Telework: Practical experience and future prospects. In R. E. Kraut (Ed.), Technology and the transformation of white-collar work (pp. 135-152). Hillsdale NJ: Lawrence Erlbaum Associates.
60. Olson, M. H. (1988a). Corporate culture and the homeworker. In K. E. Christensen (Ed.), The new era of home-based work: Directions and policies (pp. 126-134). Boulder CO: Westview Press.
61. Olson, M. H. (1988b). Organizational barriers to telework. In W. B. Korte, S. Robinson, & W. J. Steinle (Eds.), Telework: Present situation and future development of a new form of work organization (pp. 77-100). Amsterdam: Elsevier Sciences Publishers.
62. Olson, M. H., & Primps, S. B. (1984). Working at home with computers: Work and nonwork issues. Journal of Social Issues, 40(3), 97-112.
63. Page, N. R., & Wiseman, R. L. (1993). Supervisory behavior and worker satisfaction in the United States, Mexico, and Spain. The Journal of Business Communication, 30, 161-180.
64. Perin, C. (1991). The moral fabric of the office: Panoption discourse and schedule flexibilities. In S. B. Bacharach (series editor) & P. S. Tolbert & S. R. Barley (Vol Eds.), Research in the sociology of organizations: Vol. 8. Organizations and professions (pp. 241-268). Greenwich, CT: JAI Press.
65. Pool, I. d. S. (1977). "Introduction." In I. d. S. Pool (Ed.), The social impact of the telephone (pp. 1-9). Cambridge MA: MIT Press.
66. Popovich, P. M., Hyde, K. R., Zakrajsek, T., & Blumer, B. (1987). The development of the attitudes toward computer usage scale. Educational and Psychological Measurement, 47, 261-269.
67. Pratt, J. H. (1984). Home teleworking: A study of its pioneers. Technological Forecasting and Social Change, 25(1), 1-14.
68. Ramsower, R. M. (1983). Telecommuting: An investigation of some organizing and behavioral effects of working at home. (Ph.D. dissertation, University of Minnesota). Dissertation Abstracts International, 44(03), 809A. (University Microfilms No. DA8318121)
69. Rauschenberg, G. S. (1984, May). Electronically assisted communication and communication apprehension: Development and preliminary validation of an instrument to measure computerphobia. Paper presented at the meeting of the International Communication Association, San Francisco, CA.
70. Reisman, J. M. (1981). Adult friendships. In S. Duck & R. Gilmour (Eds.), Personal relationships. 2: Developing personal relationships (pp. 205-230). London: Academic Press.
71. Risman, B. J., & Tomaskovic-Devey, D. (1989). The social construction of technology: Microcomputers and the organization of work. Business Horizons, 32(3), 71-75.
72. Ross, K. A. (1990). Personality and work style characteristics of the telecommuter. Unpublished masters thesis, San Jose State University. (University Microfilms No. 1341696)
73. Salomon, I., & Salomon, M. (1984). Telecommuting: The employee's perspective. Technological Forecasting and Social Change, 25(1), 15-28.
74. Sathe, V. (1985). Culture and related corporate realities: Text, cases, and readings on organizational entry, establishment, and change. Homewood, IL: Irwin.
75. Seers, A., & Graen, G. B. (1984). The dual attachment concept: A longitudinal investigation of the combination of task characteristics and leader-member exchange. Organizational Behavior and Human Performance, 33, 283-306.
76. Sharp, B. J., Jr. (1988). Telecommuter personality characteristics: A comparison of workers in the home and office. (Ph.D. dissertation, California School of Professional Psychology). Dissertation Abstracts International, 50(03), 1122B. (University Microfilms No. DA8914959)McNally.
77. Shepard, H. A. (1965). Changing interpersonal and intergroup relationships in organizations. In J. G. March (Ed.), Handbook of Organizations (pp. 1115-1143). Chicago: Rand McNally.
78. Siegerdt, G. A. (1978). An exploratory study of communication profiles based upon sex differences across organizations. (Ph.D. dissertation, Ohio State University). Dissertation Abstracts International, 33(10), 5806A-5807A. (University Microfilms No. 7908215)
79. Telecommute America Homepage. http://www.att.com/Telecommute America
80. Withey, M., Daft, R. L., & Cooper, W. H. (1983). Measures of Perrow's work unit technology: An empirical assessment and' a new scale. Academy of Management Journal, 26, 45-63.
81. Yates, J. (1989). Control through communication: The rise of system in American management. Baltimore: Johns Hopkins University Press.
82. Zaleznik, A. (1965). Interpersonal relations in organizations. In J. G. March (Ed.), Handbook of Organizations (pp. 574-613). Chicago: Rand McNally.
83. Zorn, T. E. (1995). Bosses and buddies: Constructing and performing simultaneously hierarchical and close-friendship relationships. In J. T. Wood & S. Duck (Eds.), Under-studied relationships: Off the beaten track (pp. 122-147). Thousand Oaks, CA: Sage Publications.