Effectiveness of ISO 9000 in raising construction quality standards: Some empirical evidence using CONQUAS scores

Structural Survey

Volumn 17, Issue 2, 1999, Pages 89-108

  Sui Pheng, Low ^a   Boon Kee, Tan ^b   Ang Aik Leng, Allen ^b  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b Construction Industry Development Board ^*  (Singapore)

Author keywords

Construction; ISO 9000; Quality; Singapore

Indexed keywords

EID: 0004269611     PISSN: 0263080X     EISSN: 17586844     Source Type: Journal    
DOI: 10.1108/02630809910273776     Document Type: Article

References (12)

1. CIDB (1989), The CIDB Construction Quality Assessment System, 1st ed., Construction Industry Development Board, Singapore
2. CIDB (1995a CIDB-SISIR ISO 9000 Certification, CIDB Annual Report, Construction Industry Development Board, Singapore, p. 22
3. CIDB (1995b), “Contractor with the highest premium”, Construction Focus, Vol. 7 No. 1, Construction Industry Development Board, Singapore, p. 6
4. CIDB (1995c), “CONQUAS scores as quality benchmark”, Construction Focus, Vol. 7 No. 2, Construction Industry Development Board, Singapore, March-April, p. 7
5. CIDB (1998), CONQUAS 21. The CIDB Construction Quality Assessment System, 5th ed., Construction Industry Development Board, Singapore
6. Low, C.M. (1991), “CONQUAS - a comprehensive programme to raise construction quality”, Proceedings of the Zero Defects Construction 1991 Conference, 20-26 January, Construction Industry Development Board, Singapore, pp. 139-44
7. Low, S.P. (1993), “The conceptual relationship between construction quality and economic development”, International Journal of Quality and Reliability Management, Vol. 10 No. 2, pp. 18-30
8. Low, S.P. (1994), “ISO 9000: implementation problems in the construction industry”, Quality World, Institute of Quality Assurance, London, pp. 228-34
9. Low, S.P. and Goh, K.H. (1994), “Construction quality assurance: problems of implementation at infancy stage in Singapore”, International Journal of Quality and Reliability Management, Vol. 11 No. 2, pp. 22-37
10. Low, S.P. and Omar, H.F. (1997), “Integration, segmentalism and the maintenance of quality management systems in the construction industry”, Building Research and Information, Vol. 25 No. 1, pp. 36-49
11. Low, S.P. and Tan, W. (1996a), “The influence of workload instability on quality in the construction industry”, International Journal of Quality & Reliability Management, Vol. 13 No. 3, pp. 42-56
12. Low, S.P. and Tan, W. (1996b), “Public policies for managing construction quality: the grand strategy of Singapore”, Construction Management and Economics, Vol. 14 No. 4, pp. 295-309