OASIS A FRAMEWORK FOR SPOKEN LANGUAGE CALL STEERING

6th European Conference on Speech Communication and Technology, EUROSPEECH 1999

Volumn , Issue , 1999, Pages 923-926

  Edgington, Mike ^a   Attwater, David ^b   Durston, Peter ^b  

^a SRI INTERNATIONAL   (United States)

^b MARTLESHAM HEATH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ITERATIVE METHODS; LEARNING ALGORITHMS; MACHINE LEARNING; SPEECH COMMUNICATION;

CALL ROUTING; CALL STEERING; CORPUS-BASED; LARGE-SCALES; LAYER MODEL; MACHINE LEARNING TECHNIQUES; SIMPLE++; SPOKEN LANGUAGES; TELEPHONE CALLS; WIZARD OF OZ;

SPEECH RECOGNITION;

EID: 0003327542     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (6)

1. A Gorin, G Riccardi, J Wright, How may I help you? Speech Communications 23 (1997) pp113-127.
2. C-H Lee, R Carpenter, W Chou, J Chu-Carroll, W Reichl, A Saad, Q Zhou A study on natural language call routing, Proc. Workshop on Interactive Voice Technology for Telecom. Applications, Turin (1998) pp37-42.
3. D Attwater, M Edgington, P Durston, L Cape Popping the question natural language for customer handling applications, Proc. Voice Europe (1998)
4. F McInnes, D Attwater, M Edgington, M Schmitt, M Jack User attitudes to concatenated natural speech and text-to-speech synthesis in an automated information service. Eurospeech'99. This volume.
5. Boyce S, Gorin A, 'User interface issues for natural spoken dialogue systems', Proc. Int. Symposium on Spoken Dialogue (1996) pp65-68.
6. Peskin B, Gillick L et al., 'Progress in recognising conversational telephone speech', ICASSP-97.