Efficient consumer response (ECR): A survey of the Australian grocery industry

Supply Chain Management

Volumn 4, Issue 1, 1999, Pages 35-42

  Harris, John K ^a   Swatman, Paula M C ^b   Kurnia, Sherah ^c  

^a DEAKIN UNIVERSITY   (Australia)

^b RMIT UNIVERSITY   (Australia)

^c MONASH UNIVERSITY   (Australia)

Author keywords

Alliances; Australia; Channel relations; Grocery; Process efficiency; Supply chain management

Indexed keywords

COSTS; CUSTOMER SATISFACTION; ELECTRONIC DATA INTERCHANGE; INDUSTRIAL MANAGEMENT; MANUFACTURE; MARKETING; PRODUCTIVITY;

CHANNEL RELATIONS; EFFICIENT CONSUMER RESPONSE (ECR); PROCESS EFFICIENCY; QUICK RESPONSE (QR); SUPPLY CHAIN MANAGEMENT;

FOOD PROCESSING;

EID: 0002970520     PISSN: 13598546     EISSN: None     Source Type: Journal    
DOI: 10.1108/13598549910255077     Document Type: Article

References (48)

1. Anderson, B. (1996), The Art and Science of Computer Assisted Ordering: Methods for Management, Quorum Books, Westport, CT.
2. Brawn, D. (1989), EDI Developments Abroad and How They Impact Australia, IDC Conference, EDI - The key to Profitability in the 1990s, IDC Conferences, Sydney.
3. Clark, T. (1994), "Linking the grocery channel: technological innovation, organizational transformation, and channel performance", PhD thesis, Harvard University.
4. Commercial Economic Advisory Service of Australia (1991), Grocery Industry Review: June 1991 St Leonards, Commercial Economic Advisory Service of Australia.
5. Cooke, J. (1994), "Logistics quality: part III - beyond quality ... speed", Traffic Management, Vol. 33 No. 6, pp. 32-7.
6. Coopers & Lybrand (1997), "Efficient consumer response -Europe: value chain analysis project overview", http://www.coopers.co.uk/ managementconsulting/ ecr/.
7. Coupe, K. (1995), "Innovation is the key", Progressive Grocer, January, pp. 29-33.
8. Cross, G.J. (1993), "Continuous replenishment planning: an untapped gold mine", Transportation and Distribution, December, Vol. 34 No. 12, p. 49.
9. Davies, M. (1997), "Shifting into high gear", Director, Vol. 50, pp. 46-51.
10. De Roulet, D.G. (1993), "ECR: better information cuts costs", Transportation & Distribution, Vol. 34 No. 10, p. 63.
11. Ellram, L.M., La Londe, B.J. and Weber, M.M. (1989), "Retail logistics", International Journal of Physical Distribution & Materials Management, Vol. 19 No. 12, pp. 29-39.
12. Emmelhainz, M. (1990), Electronic Data Interchange: A Total Management Guide, Van Nostrand Reinhold, New York, NY.
13. Fensholt, C. (1992), "Presenting the 1992 Supermarket Business Award for Excellence to Shaw's Super-markets, Inc.", Supermarket Business, Vol. 47 No. 12, pp. 23-5, 81.
14. Fiorito, S.S., May, E.G. and Straughn, K. (1995), "Quick response in retailing: components and implementation", International Journal of Retail & Distribution Management, Vol. 23 No. 5, pp. 12-21.
15. Garry, M. (1992), "How's your scan data?", Progressive Grocer, Vol. 71 No. 10, pp. 83-90.
16. Garry, M. (1994a). "A blueprint of the future", Progressive Grocer, Vol. 73 No. 10, pp. 63-6.
17. Garry, M. (1994b), "Is there life after CRP?", Progressive Grocer, Vol. 73 No. 9, pp. 73-8.
18. Garry, M. (1994c), "The stepping stone to ECR", Progressive Grocer, Vol. 73 No. 6, pp. 59-60.
19. Gilmour, P. (1993), "Integrated logistics management", in Gilmour, P. and Lansbury, R. (Eds), Logistics Management: An Australian Framework, Longman Cheshire, London, pp. 3-51.
20. Gnau, K., Richardson, T. and Dippold, J. (1992), Nielson Category Management: Positioning Your Organisation to Win, NTC Business Books/American Marketing Association, Chicago, IL.
21. Hoban, T. (1993), "Efficient consumer response (ECR): perceived barriers and opportunities", PhD thesis, North Carolina State University, Raleigh.
22. Hofler, R. (1996), Glossary of Grocery Industry Terms, Progressive Grocer Associates, Stamford.
23. Klima, G. (1993), EDI at supervalu "Past - Present Future", The 6th International Conference Electronic Data Interchange & Interorganizational Systems, Bled, Slovenia.
24. Knill, B. (1990), "Quick response: now for the hard part", Material Handling Engineering, Vol. 45 No. 3, pp. 67-78.
25. Kurnia, S., Schauder, D. and Swatman, P.M.C. (1998), Efficient Consumer Response: A Preliminary Comparison of US and European Experiences, The 11th International Bled Electronic Commerce Conference, Bled, Slovenia.
26. Kurt Salmon Associates (1993), "Efficient consumer response: enhancing consumer value in the grocery industry", American Meat Institute, Food Marketing Institute, Grocery Manufacturers of America, National Food Brokers Association, Uniform Code Council.
27. Leggett, D. (1996), "I know what I want... and I want It now", Marketing, pp. 20-1.
28. McKinsey & Co. (1992), Evaluating the Impact of Alternative Store Formats, Supermarket Industry Convention, Food Marketing Institute, Chicago, IL.
29. Martin, A. (1994), Infopartnering, Oliver Wight Publications, Inc.
30. Mathews, R. (1995), "The power of category management", Progressive Grocer, Vol. 74 No. 8, pp. 12-14.
31. Miller, J. (1996), Implementing Activity-Based Management in Daily Operations, John Wiley & Sons, New York, NY.
32. Peck, F. (1997), "Retailing logistics-all change at the checkout", Logistics Focus, Vol. 5, pp. 14-15.
33. Penman, I. (1997), "Efficient unit load", Logistics Focus, Vol. 5, pp. 2-6.
34. Pintel, G. and Diamond, J. (1991), Retailing, Prentice-Hall, Englewood Cliffs, NJ.
35. Porter, M. (1985), Competitive Advantage: Creating and Sustaining Superior Performance, The Free Press, New York, NY.
36. Pramataris, K., Doukidis, G. and Paul, R.J. (1997), Exploring Information Systems in the ECR Context, The 7th European Conference on Information Systems, Cork.
37. Retail World Pty Ltd (1995), Grocery Industry Marketing Guide 1995, Retail World Pty Ltd, Rozelle.
38. Robins, G. (1994), "Sailing into ECR's uncharted waters", Stores, Vol. 76 No. 10, pp. 43-4.
39. Sansolo, M. (1993), "ECR", Progressive Grocer, Vol. 72 No. 11, pp. 47-50.
40. Smith, K. (1993), "No brand too small", Progressive Grocer, Vol. 72 No. 12, pp. SS4-SS5.
41. Spence, M.A. (1994), "EDI quickly becoming the norm", CMA Magazine, Vol. 68 No. 5, pp. 14-16.
42. Swatman, P. (1993), "Integrating EDI into existing organisational structure and internal application systems: the Australian experience", School of Computing, PhD Thesis, Curtin University.
43. Thayer, W. (1991). "Computer-aided ordering is ready... should you care?", Progressive Grocer, Vol. 70 No. 3, pp. 81-6.
44. Washburn, T. (1995), "Create win-win-win promotions", The Nielsen Solution Partnership, pp. 8-9.
45. Weinstein, S. (1995), "On the cutting edge", Progressive Grocer, Vol. 74 No. 8, pp. 34-40.
46. Wheatley, M. (1996), "IT drives the chain", Management Today, pp. 102-4.
47. White, M., Wiland, E. and Craig, E. (1995), The Food Week Industry Yearbook and Directory of Suppliers, 1995 edition, Ian Huntley Pty Ltd, Sydney.
48. Wood, P.K. (1996), "Preparing for ECR at the store level", Chain Store Age, Vol. 72 No. 5, p. 230.