FROM NOVICE TO EXPERT: THE EFFECT OF TUTORIALS ON USER EXPERTISE WITH SPOKEN DIALOGUE SYSTEMS

5th International Conference on Spoken Language Processing, ICSLP 1998

Volumn , Issue , 1998, Pages

  Kamm, Candace A ^a   Litman, Diane J ^a   Walker, Marilyn A ^a  

^a AT AND T LABS RESEARCH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

'CURRENT; APPLICATIONS DOMAINS; EXPERT USERS; NOVICE USER; SCENARIO-BASED; SPOKEN DIALOGUE SYSTEM; STATE OF THE ART; TASK COMPLETION TIME; TIME SATISFACTIONS; USERS' SATISFACTIONS;

SPEECH PROCESSING;

EID: 0002925689     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (8)

1. Boyce, S. and Gorin, A. “User interface issues for natural spoken dialog systems.” Proc. ISSD 96, 65-68, 1996.
2. Gorin, A., Parker, B., Sachs, R., and Wilpon, J. “How may I help you?” Proc. IVTTA-96, 61-64, 1996.
3. Kamm, C. “User interfaces for voice applications”. In D. Roe & J. Wilpon (Eds.) Voice Communication between Humans and Machines (pp. 422-442). Washington, DC: National Academy Press, 1994.
4. Kamm, C., Narayanan, S., Dutton, D., and Ritenour, R “Evaluating spoken dialog systems for telecommunications services”. Proc. Eurospeech 97, 2203-2207, 1997.
5. Meng, H., Busayapongchi, S., Glass, J., Goddeau, D., Hetherington, L. Hurley, E. Pao, C., Polifroni, J., Seneff, S. and Zue, V. “WHEELS: A conversational system in the automobile classifieds domain.” Proceedings ISSD 96, 165-168, 1996.
6. Walker, M., Fromer, J., Di Fabbrizio, G., Mestel, C. and Hindle, D. “What can I say: Evaluating a spoken language interface to email.” Proceedings of the Conference on Human Factors in Computing Systems, CHI98, 1998.
7. Walker, M., Litman, D., Kamm, C., and Abella, A. “Evaluating spoken dialogue agents with PARADISE: two case studies”. Computer Speech and Language, in press.
8. Yankelovich, N., Levow, G. and Marx, M. “Designing speech acts: Issues in speech user interfaces.” Proceedings of the Conference on Human Factors in Computing Systems, CHI95, 1995.