The road to service standards in a government documents collection: The methodology of surveying

Journal of Government Information

Volumn 25, Issue 3, 1998, Pages 285-297

  Wilhite, Jeffrey M ^a  

^a Sch Aerosp Mech Eng Univ O   (United States)

Author keywords

Government document collections; Oklahoma libraries; Service standards; Surveying

Indexed keywords

EID: 0002492901     PISSN: 13520237     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1352-0237(98)00009-4     Document Type: Article

References (18)

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2. Gore, From Red Tape to Results, 6.
3. U. S. Government Printing Office, Instructions to Depository Librarians: Instructions, Information & Guidelines for the Depository Library Program, Guidelines, Chapter II (Washington, DC: U.S. Government Printing Office, 1988), section 9.
4. W. Patrick Leonard, "This Too Shall Pass or We Will," Journal of Academic Librarianship 18, no.5 (November 1992): 305.
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10. Postema and Weech, "The Use of Government Publications," 236.
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12. Bopp and Smith, Reference and Information Services, 180.
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14. Parker, "Evaluating Documents Reference Service," 52.
15. Bunge, "Factors Related to Reference Question Answering Success," 483.
16. Laurie Anderson, Louveller Luster, and Pearl Woolridge, "Reading Needs of Older Adults: A Survey," Wilson Library Bulletin 67, no.3 (November 1992): 41.
17. Bunge, "Factors Relating to Reference Question Answering Success," 483.
18. George W. Whitbeck, "The Attitudes of Librarians Toward the Servicing and Use of Government Publications: A Survey of Federal Depositories in Four Midwestern States," Government Publications Review 4, no.3 (1977): 193.