The effect of culture on IT diffusion: E-mail and FAX in Japan and the U.S.

Information Systems Research

Volumn 5, Issue 1, 1994, Pages 23-47

  Straub, Detmar W ^a  

^a GEORGIA STATE UNIVERSITY   (United States)

Author keywords

Information richness; IT cross cultural studies; IT diffusion; Japanese business; Perceived usefulness; Productivity; Social presence; System use; Uncertainty avoidance

Indexed keywords

INFORMATION MANAGEMENT; KNOWLEDGE MANAGEMENT; MANAGERS; PRODUCTIVITY; SOCIAL SCIENCES;

CROSS-CULTURAL STUDY; INFORMATION RICHNESS; IT DIFFUSION; PERCEIVED USEFULNESS; SOCIAL PRESENCE; SYSTEM USE; UNCERTAINTY AVOIDANCE;

ELECTRONIC MAIL;

EID: 0002377275     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.5.1.23     Document Type: Article

References (70)

1. Adams, Dennis A., R. Ryan Nelson, and Peter A. Todd, "Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication, " MIS Quarterly, 16, 2 (June 1992), 227-248.
2. Ashford, Susan J. and Gregory B. Northcraft, "Conveying More (or Less) Than We Know: Impression Management Dynamics in Feedback-Seeking, " Paper presented at the Annual Academy of Management Conference, 1989.
3. Bhagat, Rabi S., Ben L. Kedia, Susan E. Crawford, and Marilyn R. Kaplan, "Cross-cultural Issues in Organizational Psychology: Emergent Trends and Directions for Research in the 1990's, " International Review of Industrial and Organizational Psychology, 5 (1990), 59-99.
4. Boyd, John, "Automating the Japanese Office, " Datamation, 34, 21 (November 1, 1988), International Edition, 15-17.
5. Brancheau, James C. and James C. Wetherbe, "The Adoption of Spreadsheet Software: Testing Innovation Diffusion Theory in the Context of End-User Computing, " Information Systems Research, 1, 2 (June 1990), 115-143.
6. Cook, Thomas D. and Donald T. Campbell, Quasi-ExperiiHentation: Design and Analytical Issues for Field Settings, Rand McNally, Chicago, IL, (1979).
7. Cosier, R. A., "Approaches for the Experimental Examination of the Dialectic, " Strategic Management Journal, 4, 1 (Jan.-March 1983), 79-84.
8. Couger, J. Daniel, "Effect of Cultural Differences on Motivation of Analysts and Programmers: Singapore vs. the United States, " MIS Quarterly, 10, 2 (June 1986), 189-196.
9. Craig, Fran, "Electronic Messaging: Media Integration and Interconnection, " SIM Network, 6, 1 (Jan-Feb. 1991), 1-4.
10. Culnan, M. J., "The Dimensions of Accessibility to Online Information: Implications for Implementing Office Information Systems, " ACM Transactions on Office Information Systems, 2, 2 (April 1984), 141-150.
11. -, "The Dimensions of Perceived Accessibility to Information: Implications for the Delivery of Information Systems and Services, " Journal of the American Society of Information Sciences, 36, 5 (1985), 302-308.
12. -and M. L. Markus, "Information Technologies, " in F. M. Jablin, K. H. Roberts, L. L. Putnam, and L. W. Porter (Eds.), Handbook of Organizational Communication: An Interdisciplinary Perspective, Sage Publications, Newbury Park, CA, 1987, 420-443.
13. Daft, R. L. and R. H. Lengel, "Information Richness: A New Approach to Managerial Behavior and Organizational Design, " in L. L. Cummings and B. M. Staw, eds., Research in Organizational Behavior, Vol.6, JAI Press, Greenwich, CT, 1984, 191-233.
14. -, - and L. K. Trevino, "The Relationship Among Message Equivocality, Media Selection, and Manager Performance, " MIS Quarterly, 11 (1987), 355-366.
15. Davis, Fred, "A Technology Acceptance Model for Empirically Testing New End-User Information Systems: Theory and Results, " Doctoral Dissertation, MIT, Cambridge, MA, 1986.
16. -, "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology, " AIIS Quarterly, 13 (1989), 319-339.
17. -, R. P. Bagozzi, and P. R. Warshaw, "User Acceptance of Computer Technology: A Comparison of Two Theoretical Models, " Management Science, 35, 8 (1989), 982-1003.
18. DeLone, William H. and Ephraim R. McLean, "Information Systems Success: The Quest for the Dependent Variable, " Information Systems Research, 3, 1 (March 1992), 60-95.
19. Drummond, Damon, "Management Practices in Japan and Australia, " Unpublished doctoral dissertation, Keio University, Tokyo, Japan, 1990.
20. Dubin, Robert, "Theory Building in Applied Areas, " in Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL, 1976, 17-26.
21. Fedor, Donald B., Robert W. Eder, and M. Ronald Buckley, "The Contributory Effects of Supervisor Intentions on Subordinate Feedback Responses, " Organizational Behavior and Human Decision Processes, 44(1989), 396-414.
22. Fishbein, M. and Izak Ajzen, Attitude, Intention, and Behavior: An Introduction to Theory and Research, Addison-Wesley, Reading, MA, 1975.
23. Fulk, J., C. W. Steinfield, J. Schmitz, and G. J. Power, "A Social Information Processing Model of Media Use in Organizations, " Communication Research, 14 (1987), 520-552.
24. George, J. and J. F. Nunamaker (Eds.), "Group Decision Support Systems in Pacific Rim Nations: Replicating the Arizona GDSS Studies, " in Group Decision Support Systems in Pacific Rim Nations, PRIISM, Honolulu, HI, 1988, 3-17.
25. Gillin, Paul, "The Information Age, Japan Style, " Computerworld Supplement. August 13 (1990).
26. Goodhue, Dale, "User Evaluations of MIS Success: What Are We Really Measuring?, " Proceedings of the Twenty-Fourth Hawaii Conference on Systems Science (HICSS), IV, Kauai, HI, Ralph Sprague and Jay Nunamaker (Eds.), 1992, 303-314.
27. Grover, Varun and Martin Goslar, "Information Technologies for the 1990s: The Executives' View, " Communications of the ACM, 36, 3 (March 1993), 17-19, 102-103.
28. Gurbuxani, V., J. L. King, K. L. Kraemer, F. W. McFarlan, K. S. Raman, and C. S. Yap, "Institutions and the International Diffusion of Information Technology, " Proceedings of the Eleventh Annual International Conference on Information Systems, Janice I. DeGross, Maryam Alavi, and Hans Oppelland (Eds.), Copenhagen, Denmark, 1990, 87-98.
29. Ho, T. H., K. S. Raman, and Richard T. Watson, "Group Decision Support Systems: The Cultural Factor, " Proceedings of the Tenth Annual International Conference on Information Systems, Boston, MA, 1989, 119-129.
30. Hoffer, Jeffrey A. and Mary B. Alexander, "The Diffusion of Database Machines, " Data Base, 23, 2 (Spring 1992), 13-20.
31. Hofstede, G., Culture's Consequences: International Differences in Work-related Values, Sage, Beverly Hills, CA, 1980.
32. - "Cultural Dimensions in Management and Planning, " Asia Pacific Journal of Management, January 1984), 81-99.
33. - "The Interaction Between National and Organizational Value Systems, " Journal of Management tudies, (July 1985), 347-357.
34. - Cultures and Organizations: Software of the Mind, McGraw-Hill, London, 1991.
35. Ives, Blake and Sirkka Jarvenpaa, "Wiring the Stateless Corporation: Empowering the Drivers and Overcoming the Barriers, " SIM Network, 6, 5 (September-October 1991), 5-8.
36. Janis, I. L. and L. Mann, Decision-Making: A Psychological Analysis of Conflict, Choice, and Commitment, The Free Press, New York, 1977.
37. Japanese Institute of Office Automation, "Office Automation Survey: '86, " privately printed, JMA Building, 3-1-22, Shiba-Koen, Minato-ku, Tokyo 105, Japan, 1986.
38. -, "Office Automation Survey: '90, " privately printed, JMA Building, 3-1-22, Shiba-Koen, Minato- ku, Tokyo 105, Japan, 1990.
39. Karahanna, Elena and Detmar W. Straub, "The New Media in the Workplace: Modelling the Effects of Communications Media Choices, " paper presented at the Annual Academy of Management Conference, San Francisco, CA, August 1990, reprinted as MIS Research Center Working Paper, University of Minnesota, MISRC-WP-91-110
40. Kumar, Kuldeep and Niels Bjom-Andersen, "A Cross-Cuhural Comparison of IS Designer Values, " Communications of the ACM, 33, 5 (May 1990), 528-538.
41. Lim, L. H., K. S. Raman, and K. K. Wei, "Does GDSS Promote More Democratic Decision-Making- The Singapore Experiment, " Proceedings of the Twenty-Third Annual Hawaii Conference on Systems Science (HICSS), III, Kauai, HI, Ralph Sprague and Jay Nunamaker (Eds.), 1990, 59-68.
42. Markus, M. L., "Toward a 'Critical Mass' Theory of Interactive Media: Universal Access, Interdependence, 'and Diffusion, " Communication Research, 14, 5 (October 1987), 491-511.
43. McHenry, William K., Joel Snyder, and Kevin Lynch, "Cross-Cultural Information Technology Research: The Case of Eastern Europe and the USSR, " Proceedings of the Eleventh Annual International Conference on Information Systems, Janice I. DeGross, Maryam Alavi, and Hans Oppelland (Eds.), Copenhagen, Denmark, 1990, 73-85.
44. McKenney, J. L., V. S. Doherty, and J. J. Sviokla, "The Impact of Electronic Networks on Management Communications: An Information Processing Study, " Harvard Business School Working Paper 1-786- 041, 1986.
45. Mintzberg, H., The Nature of Managerial Work. Harper & Row, New York, 1973.
46. Moore, Gary C, "End-User Computing and Office Automation: A Diffusion of Innovations Perspective, " INFOR, 25, 3 (August 1987), 214-235.
47. Nakanomyo, Takashi, "Distribution System Faces Changed Environment, " Business Japan, 35, 8 (August 1990a), 89-93.
48. -, "Information Management in the Distribution Industry, " Business Japan, 35, 10 (October 1990b), 66-67.
49. Nunnally, J. C, Psychometric Theory, McGraw-Hill, New York, 1967.
50. Ouchi, William G., Theory Z: How American Business Can Meet the Japanese Challenge, Addison-Wes- ley, Reading, MA, 1981.
51. Page, R., "The Position Description Questionnaire, " unpublished paper, Control Data Business Advisors, Minneapolis, MN, 1985.
52. Pearce, Francis and Lori Valigra, "Office Automation: Computers Get More Personal, " Asian Business, 26, 6 (June 1990), 70-81.
53. Reischauer, Edwin O., The Japanese, Belknap Press, Cambridge, MA, 1977.
54. Rice, R. E. and Associates, The New Media: Communication, Research, and Technology, Sage, Beverly Hills, CA, 1984.
55. -and D. Case, "Electronic Message Systems in the University: A Description of Use and Utility, " Journal of Communications, (1983) 131-152.
56. Rifkin, Glenn, "Toward the Voice Literate Computer, " The New York Times, February 24, 1991, F9.
57. Rogers, E. M., Diffusion of Innovations, 3rd Ed, The Free Press, New York, 1983.
58. Sato, Osamu and Masahiro Horiuchi, "IRM as a Coordinating Mechanism: A Study in Large Japanese Firms," Information & Management, 15, 2 (September 1988), 93-103.
59. -and Detmar Straub, "EUC Diffusion and Growth Stages in Japan: A Proposed Theory-Based Measurement, " Working Paper, Georgia State University, 1993.
60. Senn, James A., "An IT Management View from Japan, " SIM Network, 5, 5 (September-October 1990), 5.
61. Sherblom, J., "Direction, Function, and Signature in Electronic Mail, " Journal of Business Communication. 25, 4(1988).
62. Short, J., E. Williams, and B. Christie, The Social Psychology of Telecommunications, Wiley, London, 1976.
63. Sproull, Lee and Sara Kiesler, "Reducing Social Context Cues: Electronic-Mail in Organizational Communication, " Management Science, 32, 11 (1986), 1492-1512.
64. Steinfield, C. W., "Computer Mediated Communication in an Organizational Setting: Explaining Task-related and Socioemotional Use, " Communication Yearbook 9, Sage, Beverly Hills, CA, 1986, 777-804.
65. Stone, Eugene, Research Methods in Organizational Behavior, Scott-Glenview, IL, 1978.
66. Straub, Detmar. "Validating Instruments in MIS Research, " MIS Quarterly, 13, 2 (1989), 147-170.
67. -and Elena Karahanna, "The Changing Role of Telecommunications Technologies in the Workplace, " MIS Research Center Working Paper, University of Minnesota, MISRC-WP-90-110, 1990.
68. -and James C. Wetherbe, "Information Technologies for the 1990s: An Organizational Impacts Perspective, " Communications of the ACM, 32, II (1989), 1328-1339.
69. Unger, J. Marshall, The Fifth Generation Fallacy, Oxford University Press, New York, 1987.
70. Yukl, Gary A., "A New Taxonomy for Integrating Diverse Perspectives on Managerial Behavior, " paper presented at the American Psychological Association Meeting, New York, 1987.