Hotel service quality in Hong Kong: A study of tourists' expectations

Journal of Vacation Marketing

Volumn 3, Issue 3, 1997, Pages 264-271

  Heung, Vincent C S ^a   Wong, M Y ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Hong Kong; Hotel marketing; Hotel service quality; Tourist expectation

Indexed keywords

EID: 0002366389     PISSN: 13567667     EISSN: 14791870     Source Type: Journal    
DOI: 10.1177/135676679700300307     Document Type: Article

References (9)

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3. Crosby, P.B. (1979) 'Quality is Free: The Art of Making Quality Certain ', American Library, New York.
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