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Reference and User Services Quarterly

Volumn 38, Issue 1, 1998, Pages 51-53

  Koyama, Janice T ^a  

^a UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0002328954     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (6)

1. Unobtrusive studies began in the late 1960s with the work of Terence Crowley and Thomas Childers in public libraries. Examples of studies focusing on academic libraries that continue to be cited in the literature are: Marcia J. Myers and Jassim M. Jirjees, The Accuracy of Telephone Reference/Information Services in Academic Libraries (Metuchen, N.J.: Scarecrow, 1983); Peter Hernon and Charles R. McClure, Unobtrusive Testing and Library Reference Service (Norwood, N.J.: Ablex, 1987); and Cheryl Elzy and others, "Evaluating Reference Service in a Large Academic Library," College & Research Libraries 52 (Sept. 1991): 45-65.
2. Unobtrusive studies began in the late 1960s with the work of Terence Crowley and Thomas Childers in public libraries. Examples of studies focusing on academic libraries that continue to be cited in the literature are: Marcia J. Myers and Jassim M. Jirjees, The Accuracy of Telephone Reference/Information Services in Academic Libraries (Metuchen, N.J.: Scarecrow, 1983); Peter Hernon and Charles R. McClure, Unobtrusive Testing and Library Reference Service (Norwood, N.J.: Ablex, 1987); and Cheryl Elzy and others, "Evaluating Reference Service in a Large Academic Library," College & Research Libraries 52 (Sept. 1991): 45-65.
3. Unobtrusive studies began in the late 1960s with the work of Terence Crowley and Thomas Childers in public libraries. Examples of studies focusing on academic libraries that continue to be cited in the literature are: Marcia J. Myers and Jassim M. Jirjees, The Accuracy of Telephone Reference/Information Services in Academic Libraries (Metuchen, N.J.: Scarecrow, 1983); Peter Hernon and Charles R. McClure, Unobtrusive Testing and Library Reference Service (Norwood, N.J.: Ablex, 1987); and Cheryl Elzy and others, "Evaluating Reference Service in a Large Academic Library," College & Research Libraries 52 (Sept. 1991): 45-65.
4. Bernie Sloan, "Service Perspective for the Digital Library; Remote Reference Services," 11. Available at: http://alexia.lis.uiuc.edu/~sloan/e-ref.html [27 July 1998].
5. Ibid., 4.
6. Chris D. Ferguson and Charles A. Bunge, "The Shape of Services to Come: Values-Based Reference Service for the Largely Digital Library," College & Research Libraries 58 (May 1997): 252-55.