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Volumn 20, Issue 1, 1990, Pages 3-11

Relationship approach to marketing in service contexts: The marketing and organizational behavior interface

Author keywords

[No Author keywords available]

Indexed keywords


EID: 0001937314     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/0148-2963(90)90037-E     Document Type: Article
Times cited : (787)

References (46)
  • 10
    • 84949394218 scopus 로고
    • Relationship Quality in Service Selling: An Interpersonal Influence Perspective
    • First Interstate Center for Services Marketing, Arizona State University
    • (1988) Working Paper No. 5
    • Crosby1    Evans2    Cowles3
  • 14
    • 0002097743 scopus 로고
    • Internal Communications Programs as a Mechanism for Doing Internal Marketing
    • V. Venkatesan et al., American Marketing Association, Chicago
    • (1986) Creativity in Services Marketing , pp. 83-84
    • George1
  • 16
    • 84911659761 scopus 로고    scopus 로고
    • George, William R., and Gronroos, Christian, Developing Customer-Conscious Employees at Every Level: Internal Marketing, in Handbook of Services Marketing. C. A. Congram and M. L. Friedman, eds., AMACON, in press.
  • 22
    • 0003348625 scopus 로고
    • Internal Marketing—An Integral Part of Marketing Theory
    • J.H. Donnelly, W.R. George, American Marketing Association, Chicago
    • (1981) Marketing of Services , pp. 236-238
    • Gronroos1
  • 25
    • 84911642424 scopus 로고    scopus 로고
    • Gronroos, Christian, Service Management and Marketing. Managing the Moments of Truth in Service Competition. Lexington, MA: D.C. Heath Lexington Books, in press.
  • 31
    • 84911599670 scopus 로고    scopus 로고
    • Gummesson, Evert, Organizing for Marketing and Marketing Organizations, in Handbook on Services Marketing. C. A. Congram and M. L. Friedman, eds., Amacon, New York, in press.
  • 33
    • 33645032005 scopus 로고
    • Marknadsplanering. Ett satt att skapa nya problem?
    • Studentlitteratur, Malmo, Sweden
    • (1976)
    • Hakansson1    Snehota2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.