Task and technology fit: A comparison of two technologies for synchronous and asynchronous group communication

Information and Management

Volumn 36, Issue 3, 1999, Pages 139-150

  Shirani, Ashraf I ^a   Tafti, Mohammed H A ^a   Affisco, John F ^a  

^a HOFSTRA UNIVERSITY   (United States)

Author keywords

Asynchronous communication; Computer mediated communication; E mail; Electronic brainstorming; Group support systems; Media choice; Synchronous communication; Task and technology fit

Indexed keywords

EID: 0000918443     PISSN: 03787206     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0378-7206(99)00015-4     Document Type: Article

References (42)

1. D.A. Adams, P.A. Todd, R.R. Nelson, A comparative evaluation of the impact of electronic mail on organizational communication, Information and Management 24, 1993, pp. 9-21.
2. M. Aiken, M. Vanjani, J. Paolillo, A comparison of two electronic idea generation techniques, Information and Management 30, 1996, pp. 91-99.
3. J.K. Barge, Leadership skills and the dialectics of leadership in group decision making, in: Communication and Group Decision Making, Sage Publications, Thousand Oaks, 1996, pp. 301-342.
4. M. Benaroch, M. Tanniru, Conceptualizing structurable tasks in the development of knowledge-based systems, Decision Sciences 27(3), 1996, pp. 415-449.
5. L. Chidambaram, Relational development in computer-supported groups, MIS Quarterly 20(2), 1996, pp. 143-165.
6. N.S. Contractor, D.R. Seibold, M.A. Heller, Interactional influence in the structuring of media use in groups, Human Communication Research 22(4), 1996, pp. 451-481.
7. R.L. Daft, R.H. Lengel, Organizational information requirements, media richness, and structural design, Management Science 32(5), 1986, pp. 554-571.
8. R.L. Daft, R.H. Lengel, L.K. Trevino, Message equivocality, media selection, and manager performance: Implications for information systems, MIS Quarterly 11(3), 1987, pp. 355-366.
9. A.R. Dennis, S.T. Kinney, Testing media richness theory in the new media: The effects of cues feedback, and task equivocality, Information Systems Research 9(3), 1998, pp. 256-274.
10. M.M. El-Shinnawy, M.L. Markus, Media richness theory and new electronic communication media: a study of voice mail and electronic mail, in: Proceedings of the Thirteenth International Conference on Information Systems, 1992, pp. 91-105.
11. L.W. Fry, J.W. Slocum, Technology, structure, and work-group effectiveness: A test of a contingency model, Academy of Management Journal 27(2), 1984, pp. 221-246.
12. J. Fulk, B. Boyd, Emerging theories of communication in organizations, Journal of Management, 17, 407-446.
13. R.B. Gallupe, J.D. McKeen, Enhancing computer-mediated communication: An experimental investigation into the use of a group decision support system for face-to-face versus remote meetings, Information and Management 18, 1990, pp. 1-13.
14. D.L. Goodhue, R.L. Thompson, Task-Technology Fit and Individual Performance, MIS Quarterly 19(2), 1995, pp. 213-236.
15. G.A. Gorry, M.S. Scott-Morton, A framework for management information systems, Sloan Management Review, 13, 1, 1971.
16. L. Hatcher, E.J. Stepanski, A Step-by-Step Approach to Using the SAS System for Univariate and Multivariate Statistics, SAS Institute, Cary, NC, 1994.
17. R. Hightower, L. Sayeed, Effects of communication mode and prediscussion information distribution characteristics on information exchange in groups, Information Systems Research 7(4), 1996, pp. 451-465.
18. S.R. Hiltz, K. Johnson, M. Turoff, Experiments in group decision-making: Communication process and outcome in face-to-face versus computerized conferences, Human Communication Research 13, 1986, pp. 225-252.
19. R.Y. Hirokawa, L. Erbert, A. Hurst, Communication and Group Decision-Making Effectiveness, in: Communication and Group Decision Making, Sage Publications, Thousand Oaks, 1996, pp. 269-300.
20. D.L. Hoffman, W.D. Kalsbeek, T.P. Novak, Internet and web use in the US, Communications of the ACM 39(12), 1996, pp. 36-46.
21. A.B. Hollingshead, J.E. McGrath, K.M. O'Connor, Group task performance and communication technology, Small Group Research 24, 1993, pp. 307-333.
22. A.B. Hollingshead, J.E. McGrath, Computer-assisted groups: A critical review of the empirical research, in: R. Guzzo, E. Salas and associate (Eds.), Team Effectiveness and Decision Making in Organizations, Jossey-Bass, San Francisco, 1995, pp. 46-78.
23. S.L. Jarvenpaa, V.S. Rao, G.P. Huber, Computer support for meetings of groups working on unstructured problems: A field experiment, MIS Quarterly 12(4), 1988, pp. 645-665.
24. K.C. Laudon, J.P. Laudon, Management Information Systems: Organization and Technology, 3rd ed., Macmillan Publishing Company, New York, 1994.
25. A.S. Lee, Electronic mail as a medium for rich communication: An empirical investigation using hermeneutic interpretation, MIS Quarterly 18(2), 1994, pp. 143-157.
26. L. Lim, I. Benbasat, A theoretical perspective of negotiation support systems, Journal of Management Information Systems 9, 1992, pp. 27-44.
27. A.P. Massey, D.L. Clapper, The impact of a group support system on a crucial phase of sense making, Journal of Management Information Systems 11(4), 1995, pp. 149-176.
28. J.E. McGrath, Groups: Interaction and Performance, Prentice-Hall, Englewood Cliffs, NJ, 1984.
29. P.L. McLeod, New Communication Technologies for Group Decision Making, in Communication and Group Decision Making, Sage Publications, Thousand Oaks, 1996, pp. 426-461.
30. T.S. Perry, E-mail at work, IEEE Spectrum 29, 1992, pp. 24-28.
31. M.S. Poole, M.E. Holmes, Decision development in computer-assisted group decision making, Human Communication Research 22(1), 1995, pp. 90-127.
32. D.J. Power, S.L. Meyeraan, R.J. Aldag, Impacts of problem structure and computerized decision aids on decision attitudes and behaviors, Information and Management 26, 1994, pp. 281-294.
33. M.E. Shaw, Group Dynamics: The Psychology of Small Group Behavior, 3rd ed., McGraw-Hill, New York, 1981.
34. S. Siegel, Nonparametric Statistics for the Behavioral Sciences, McGraw-Hill Book Company, New York, 1956.
35. S.B. Sitkin, K.M. Sutcliffe, J.R. Barrios-Choplin, A dual-capacity model of communication media choice in organizations, Human Communication Research 18(4), 1992, pp. 563-598.
36. S.G. Straus, J.E. McGrath, Does the medium matter? The interaction of task type and technology on group performance and member reactions, Journal of Applied Psychology 79(1), 1994, pp. 87-97.
37. B.C.Y. Tan, K.S. Raman, K. Wei, An empirical study of the task dimension of group support system, IEEE Transactions on Systems, Man, and Cybernetics 24(7), 1994, pp. 1054-1060.
38. M. Turoff, S.R. Hiltz, A. Bahgat, A. Rana, Distributed group support systems, MIS Quarterly 17(4), 1993, pp. 399-417.
39. J.S. Valacich, D. Paranka, J.F. George, J.F. Nunamaker, Communication concurrency in the new media: A new dimension for media richness, Communication Research 20, 1993, pp. 249-276.
40. C. Wagner, Decision support for 'messy' problems, Information and Management 28, 1995, pp. 393-403.
41. M.H. Zak, Interactivity and communication mode choice in ongoing management groups, Information Systems Research 4(3), 1993, pp. 207-239.
42. M.H. Zak, Electronic messaging and communication effectiveness in an ongoing work group, Information and Management 26, 1994, pp. 231-241.