Using perspective taking to manage conflict and affect in teams

Journal of Applied Behavioral Science

Volumn 32, Issue 1, 1996, Pages 101-115

  Sessa, Valerie I ^a  

^a CENTER FOR CREATIVE LEADERSHIP   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0000462341     PISSN: 00218863     EISSN: 15526879     Source Type: Journal    
DOI: 10.1177/0021886396321007     Document Type: Article

References (43)

1. Baron, R. A. (1984). Reducing organizational conflict: An incompatible response approach. Journal of Applied Psychology, 69, 272-279.
2. Baxter, L. A. (1982). Conflict management: An episodic approach. Small Group Behavior, 13, 23-42.
3. Bernstein, W., & Davis, M. (1982). Perspective taking, self-consciousness, and accuracy in person perception. Basic and Applied Social Psychology, 3, 1-19.
4. Brehmer, B. (1976). Social judgment theory and the analysis of interpersonal conflict. Psychological Bulletin, 83, 985-1003.
5. Cook, R. L., & Hammond, K. R. (1982). Interpersonal learning and interpersonal conflict reduction in decision-making groups. In R. A. Guzzo (Ed.), Improving group decision-making in organizations (pp. 13-40). New York: Academic Press.
6. Cosier, R. A., & Schwenk, C. R. (1990). Agreement and thinking alike: Ingredients for decisions. Academy of Management Executive, 4, 69-74.
7. Davis, M. (1980). Amultidimensional approach to individual differences in empathy (Manuscript No. 2124). JSAS Catalogue of Selected Documents in Psychology, 10, 85.
8. Dollard, J., & Auld, F., Jr. (1959). Scoring human motives: A manual. New Haven, CT: Yale University Press.
9. Feffer, M., & Suchotliff, L. (1966). Decentering implications of social interaction. Journal of Personality and Social Psychology, 4, 415-422.
10. Fisher, L., Nakell, L. C., Terry, H. E., & Ransom, D. C. (1990). The family and adult health: III. Family emotion management. Unpublished manuscript, University of California, San Francisco, CA.
11. Gero, A. (1985). Conflict avoidance in consensual decision processes. Small Group Behavior, 16, 487-499.
12. Gottman, J. M. (1979). Marital interaction: Experimental investigations. New York: Academic Press.
13. Hambrick, D. C. (1994). Top management groups: A conceptual integration and reconsideration of the "team" label. Research in Organizational Behavior, 16, 171-213.
14. Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1993). Emotional contagion. Current Directions in Psychological Sciences, 2, 96-99.
15. Jackson, S. E. (1992). Team composition in organizational settings: Issues in managing an increasingly diverse work force. In S. Worchel, W. Wood, & J. A. Simpson (Eds.), Group process and productivity (pp. 138-173). Newbury Park, CA: Sage.
16. Jehn, K. A. (1991, August). Benefits and detriments of team conflict (Lyman W. Porter Best Paper Award). Paper presented at the 51st Annual Meeting of the Academy of Management, Miami, FL.
17. Johnson, D. W. (1967). The use of role reversal in intergroup competition. Journal of Personality and Social Psychology, 7, 135-141.
18. Johnson, D. W. (1971). Role reversal: A summary and review of the research. International Journal of Group Tensions, 1, 318-334.
19. Johnson, D. W., & Johnson, R. T. (1979). Conflict in the classroom: Controversy and learning. Review of Educational Research, 49, 51-70.
20. Johnson, D. W., & Johnson, R. T. (1982). Joining together: Group theory and group skills. Englewood Cliffs, NJ: Prentice Hall.
21. Johnson, D. W., Johnson, R. T., & Smith, K. (1989). Controversy within decision-making situations. In M. A. Rahim (Ed.), Managing conflict: An interdisciplinary approach (pp. 251-264). New York: Praeger.
22. Kumar, R. (1989). Affect, cognition, and decision making in negotiation: A conceptual integration. In M. A. Rahim (Ed.), Managing conflict: An interdisciplinary approach (pp. 185-196). New York: Praeger.
23. Lawler, E. E. III, Mohrman, S. A., & Ledford, G. E. (1992). Employee involvement and total quality management: Practices and results in Fortune 1000 companies. San Francisco: Jossey-Bass.
24. McGrath, J. E. (1984). Groups: Interaction and performance. Englewood Cliffs, NJ: Prentice Hall.
25. Neale, M. A., & Bazerman, M. H. (1983). The effect of perspective-taking ability under alternate forms of arbitration on the negotiation process. Industrial and Labor Relations Review, 36, 378-388.
26. Pelled, L. H. (in press). A theoretical model of demographic diversity, conflict, performance, and turnover in work groups. Organization Science.
27. Rafaeli, A., & Sutton, R. I. (1989). The expression of emotions in organizational life. Research in Organizational Behavior, 11, 1-42.
28. Raush, H. L., Barry, W. A., Hertel, R. K., & Swain, M. A. (1974). Communication, conflict, and marriage. San Francisco: Jossey-Bass.
29. Riggio, R. E. (1986). Assessment of basic skills. Journal of Personality and Social Psychology, 51, 649-660.
30. Riggio, R. E., Tucker, J., & Coffaro, D. (1989). Social skills and empathy. Personality and Individual Differences, 10, 93-99.
31. Russell, J. A. (1980). A circumflex model of affect. Journal of Personality and Social Psychology, 39, 1161-1178.
32. Sermat, V., & Smyth, M. (1973). Content analysis of verbal communication in the development of a relationship: Conditions influencing self disclosure. Journal of Personality and Social Psychology, 26, 332-346.
33. Sessa, V. I. (1993). Conflict within small decision making and problem-solving teams: A process model. Dissertation Abstracts International, 55(0-1B), 6730. (University Microfilms No. AAD94-11140.).
34. Sessa, V. I. (1994). Can conflict improve team effectiveness?Issues & Observations (Center for Creative Leadership), 14(4), 1-5.
35. Sessa, V. I., Bennett, J. A., & Birdsall, C. (1993). Conflict with less distress: Promoting team effectiveness. Nursing Administration Quarterly, 18, 57-65.
36. Smith, K. A., Petersen, R. P., Johnson, D. W., & Johnson, R. T. (1985). The effects of controversy and concurrence seeking on effective decision making. Journal of Social Psychology, 126, 237-248.
37. Smith, K., Johnson, D. W., & Johnson, R. T. (1981). Can conflict be constructive: Controversy versus concurrence seeking in learning groups. Journal of Educational Psychology, 5, 651-663.
38. Smith, K. K., & Berg, D. N. (1987). Paradoxes of group life. San Francisco: Jossey-Bass.
39. Smith, K. K., & Crandell, S. D. (1984). Exploring collective emotion. American Behavioral Science, 27, 813-828.
40. Sutton, R. I., & Rafaeli, A. (1992). How we untangled the relationship between displayed emotion and organizational sales: A tale of bickering and optimism. In P. J. Frost & R. Stablein (Eds.), Doing exemplary research (pp. 115-128). Newbury Park, CA: Sage.
41. Thomas, K. (1992). Conflict and negotiation processes in organizations. In M. Dunnette (Ed.), Handbook of industrial and organizational psychology (2nd ed.; pp. 651-718). Palo Alto, CA: Consulting Psychologists Press.
42. Tjosvold, D. (1991). Rights and responsibilities of dissent: Cooperative conflict. Employee Responsibilities and Rights Journal, 4, 13-23.
43. Wall, V. D., & Nolan, L. (1986). Perceptions of inequity, satisfaction, and conflict in task-oriented groups. Human Relations, 39, 1033-1052.