Conceptual model of the quality perception process

Journal of Business Research

Volumn 21, Issue 4, 1990, Pages 309-333

  Steenkamp, Jan Benedict E M ^a  

^a WAGENINGEN UNIVERSITY   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0000428711     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/0148-2963(90)90019-A     Document Type: Article

References (128)

1. Influence of Beer Brand Identification on Taste Perception
2. Assessment of Covariation by Humans and Animals: The Joint Influence of Prior Expectations and Current Situational Information
3. Nutrition Labeling for Cannel Goods A Study of Consumer Response
4. Situational Variables and Consumer Behavior
5. Worldly Possessions: Issues and Criticisms
6. Perspektiven des Marktes für Alternativ erzeugte Nahrungsmittel
7. Product Quality Assessment by Consumers: The Role of Product Information
8. Wrapper Influence on the Perception of Freshness in Bread
9. Representative Design and Probabilistic Theory in a Functional Psychology
10. Individual Product Class and Task-related Factors in Consumer Information Processing
11. The Role of Involvement in Attention and Comprehension Processes
12. A Taxonomy of Prepurchase Information Gathering Patterns
13. The Sorting Rule Model of the Consumer Product Evaluation Process
14. Judgment of Covariation by Social Perceivers
15. Free Competition and the Optimal Amount of Fraud
16. Effects of Physical Quality and Brand Labeling on Perceptions of Clothing Quality
17. Perceived Risk and Risk Relievers: An Empirical Investigation
18. Inferential Belief Formation: An Overlooked Concept in Information Processing Research
19. Characteristics of the Human Inference Process in Complex Choice Behavior Situations
20. Linear Regression and Process-tracing Models of Judgment
21. Determinants of Price Dependency Personal and Perceptual Factors
22. The Effect of Masculine and Feminine Brand Names on the Perceived Taste of a Cigarette
23. Quality on the Line
24. What Does “Product Quality” Really Mean?
25. Product Quality: An Important Strategic Weapon
26. Consumer Problems and Complaints: A National View
27. Audience Involvement in Advertising Four Levels
28. Cognitive Control
29. Harvard Business Review
30. Situation-specific Ideal Points and Usage of Multiple Dissimilar Brands
31. The Experiential Aspects of Consumption Consumer Fantasies Feelings and Fun
32. Using versus Choosing The Relationship of the Consumption Experience to Reasons for Purchasing
33. Cue Configurality in Esthetic Responses
34. An Examination of Consumer Decision Making for a Common Repeat Purchase Product
35. Adding Asymmetrically Dominated Alternatives Violations of Regularity and the Similarity Hypothesis
36. Market Boundaries and Products Choice Illustrating Attraction and Substitution Effect
37. Assessing the Impact of Country of Origin on Product Evaluations A New Methodological Perspective
38. Sampling Data for Covariation Assessment The Effect of Prior Beliefs on Search Patterns
39. When Choice Models Fail Compensatory Models in Negatively Correlated Environments
40. Effort and Accuracy in Choice
41. Revealed versus Hidden Attributes as Determinants of Perceived Product Quality
42. Basic Concepts
43. Strategy of Product Quality
44. Die Struktur von Qualitätsurteilen und das Informationverhalten von Konsumenten beim Kauf langlebiger Gebrauchsgüter
45. Quacks Lemons and Licensing A Theory of Minimum Quality Standards
46. The Incline of Quality
47. Germany's World-class Manufacturers
48. Task Complexity and Contingent Processing in Brand Choice
49. Effect of Brand Preference upon Consumers' Perceived Taste of Turkey Meat
50. Toward a Cognitive Structure Conceptualization of Product Familiarity
51. Convenience Food Packaging and the Perception of Food Quality
52. Relating Product Features to Perceptions of Quality
53. A Model of Multiattribute Judgments under Uncertainty and Informational Constraints
54. An Investigation of Situational Variation in Brand Choice Behavior and Attitude
55. The Effect of Price and Subjective Product Evaluations
56. The Importance of Quality
57. Information and Consumer Behavior
58. Advertising as Information
59. Effects of Brand Labeling on Ratings of Product Quality
60. Cue Utilization of the Quality Perception Process: A Cognitive Model and an Empirical Test
61. Price as an Informational Cue: Effects on Product Evaluations
62. Inferential Belief Formation in the Cue Utilization Process
63. Cue Utilization in the Quality Perception Process
64. Consumer Knowledge Its Measurement and Extent
65. A Conceptual Model of Service Quality and its Implications for Future Research
66. Task Complexity and Contingent Processing in Decision Making: An Information Search and Protocol Analysis
67. Consumer Perceptions as a Function of Product Color, Price, and Nutrition Labeling
68. Personal Involvement as a Determinant of Argument-based Persuasion
69. Central and Peripheral Routes to Advertising Effectiveness The Moderating Role of Involvement
70. Product Quality Ratings as a Function of Availability of Intrinsic Product Cues and Price Information
71. An Implicit Product Theory Approach to Consumers' Inferential Judgments about Products
72. Brunswik's Probabilistic Functionalism
73. Perceived Risk and Composition Models for Multiattribute Decisions
74. Toward Understanding the Attraction Effect The Implications of Product Stimulus Meaningfulness and Familiarity
75. Consumer Rankings of Risk Reduction Methods
76. Changing Consumer Lifestyles
77. Comparison of Bayesian and Regression Approaches to the Study of Information Processing in Judgment
78. Het Keuzegedrag van Consumenten met betrekking tot Vlees
79. Hypothesis-testing Processes in Social Interaction
80. Opinions on Consumer Issues A Review of Recent Studies of Executives and Consumers
81. Perceived Quality of Food Products and its Relationship to Consumer Preferences Theory and Measurement
82. The Relationship between Price and Quality in the Marketplace
83. Perceived Quality and its Relationship to Preference: An Application to Margarine and Butter
84. A Methodology for Estimating the Maximum Price Consumers are Willing to Pay in Relation to the Perceived Quality of the Product and Characteristics of the Consumer
85. Quality Perception of Food Products
86. Consumer Knowledge Effects on Evaluation Strategies Mediating Consumer Judgments
87. Intrinsic versus Extrinsic Cues as Determinants of Perceived Product Quality
88. Quality is more than Making a Good Product
89. Stalking the Elusive “Vividness” Effect
90. Competitive Price and Quality under Asymmetric Information
91. Putting Consumer Experience back into Consumer Research The Philosophy and Method of Existential-phenomenology
92. Quality is between the Customer's Ears
93. Attitude Theory and Behavioral Costs
94. Patterns of Information Source Usage among Durable Goods Buyers
95. Physical Quality, Price, and Perceptions of Product Quality: Implications for Retailers
96. Quality/process Control: What R and D can do
97. The Harassed Decision Maker: Time Pressures, Distractions, and the Use of Evidence
98. Time Horizon Effects on Product Evaluation Strategies
99. Ruimte voor Groei (Potential for Growth)
100. Measuring the Involvement Construct