A forward-looking library use survey: WSU libraries in the 21st century

Journal of Academic Librarianship

Volumn 24, Issue 3, 1998, Pages 216-224

  Bancroft, Audrey F ^a   Croft, Vicki F ^b   Speth, Robert ^c   Phillips, Dretha M ^d  

^a BOSTON UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b Vicki F Croft is Hd Vet Med/P   (United States)

^c Pharmacology and Physiology   (United States)

^d Dretha M Phillips is Res Assoc W   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0000154410     PISSN: 00991333     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0099-1333(98)90042-8     Document Type: Article

References (16)

1. Survey instruments reviewed include the University of Arkansas Mullins Library Faculty User Survey, the Gallaudet University Library Instruction Survey, the University of Washington Library Use Survey (May 1995), and the Valdosta State University Library Customer Satisfaction Survey.
2. In addition, questionnaires were distributed to all the members of one accounting class.
3. Subsequent analysis of faculty surveys cross-tabulated responses by academic college and geographic location.
4. This information is reported in Phillips Dretha M. WSU Libraries in the 21st Century: Meeting the Needs of Faculty and Graduate Assistants on All WSU Campuses. Data Report LUSE #1281, Data report 96-56 of the Social and Economic Sciences Research Center. December 1996;1-3.
5. Cross-tabulations by college were completed only for faculty members; therefore, return rates by college represent only those surveys returned by faculty members.
6. A product of Innovative Interfaces, Inc., the new Griffin OPAC is more powerful and flexible than the OPAC previously implemented at WSU; however, initial problems transferring data and a change of interface contributed to a sense of frustration in the university community. It seems desirable to institute a follow-up survey after the dust.
7. The ability to access the OPAC from individual offices has been available for some time, underscoring the need to publicize services and resources.
8. For example, see Wei Wei. Rethinking Science Library Services: A User Study at the University of California, Santa Cruz. Science & Technology Libraries. 15:1995;17-39.
9. Whitaker Helen, Ellis Mark, Flanigan Jean, Norris Carol, Patrick Stephen. Public Relations and the Academic Library: Report on a User Survey at East Tennessee State University. The Southeastern Librarian. 40:Fall 1990;129-133.
10. Davis Laurel. The Service Philosophy of the Academic Library. Technical Services Quarterly. 13:1996;71-84.
11. Similar findings are reported in Berger Kenneth, Hines Richard. What Does the User Really Want? The Library User Survey Project at Duke University. Journal of Academic Librarianship. 20:November 1994;306-309.
12. Goodson Carol. Putting the 'Service' Back in Library Service. College & Research Library News. 58:March 1997;186-187.
13. See also Wei Wei. Rethinking Science Library Services: A User Study at the University of California, Santa Cruz. Science & Technology Libraries. 15:1995;26.
14. Other survey reports documenting interests in photocopying services are Harris Melanie. The User Survey in Performance Measurement. British Journal of Academic Librarianship. 6:1991;1-12.
15. Berger & Hines, "What Does the User Really Want?," pp. 307-308.
16. The complete survey, data and charts, including some outside the scope of this article, can be accessed at: http://www.wsu.edu:8080/~bancroft/lus-q.htm.