Designing Effective Performance-Measurement Systems under the Government Performance and Results Act of 1993

Public Administration Review

Volumn 56, Issue 4, 1996, Pages 348-358

  Kravchuk, Robert S ^a   Schack, Ronald W ^b  

^a UNIVERSITY OF CONNECTICUT   (United States)

^b State of Connecticut   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0000086334     PISSN: 00333352     EISSN: None     Source Type: Journal    
DOI: 10.2307/976376     Document Type: Article

References (55)

1. American Society for Public Administration, 1992. "Resolution Encouraging the Use of Performance Measurement and Reporting by Government Organizations." Washington, DC (Adopted April 14).
2. Anthony, Robert N. and John Dearden, 1980. Management Control Systems, 4th ed. Homewood, IL: Richard D. Irwin.
3. Ashby, W. Ross, 1956. Introduction to Cybernetics. New York: John Wiley and Sons.
4. _, 1960. A Design for a Brain. New York: John Wiley and Sons.
5. Baj, J., R. Sheets, and C.E. Trott, 1994. Building State Workforce Development Programs. Washington, DC: National Governors Association.
6. Barnow, Burt S., 1992. "Performance Standards in State and Local Programs." In F. Manski and I. Garfinkel, eds., Evaluating Welfare and Training Programs. London, England: Harvard University Press.
7. Baumol, William J., 1952. Welfare Economics and the Theory of the State. London: Longmans.
8. Beer, Stafford, 1959. Cybernetics and Management. London: John Wiley and Sons.
9. _, 1966. Decision and Control. London: John Wiley and Sons.
10. Behn, Robert D., 1992. "Using Performance Indicators to Monitor, Evaluate, Motivate and Manage." Unpublished paper.
11. Bouckaert, Geert, 1993. "Measurement and Meaningful Management." Public Productivity and Management Review, vol. 17 (Fall), 31-43.
12. Brizius, Jack A. and Michael D. Campbell, 1991. Getting Results. Washington, DC: Council of Governor's Policy Advisors.
13. Brown, Richard E. and James B. Pyers, 1988. "Putting Teeth into the Efficiency and Effectiveness of Public Services." Public Administration Review, vol. 48 (May/June), 735-742.
14. Carr, David K. and Ian D. Littman, 1990. Excellence in Government: Total Quality Management in the 1990s. Arlington, VA: Coopers and Lybrand.
15. Cave, M., M. Kogan and R. Smith, eds., 1990. Output and Performance Measurement in Government: The State of the Art. London: Jessica Kingsley.
16. Crozier, Michel, Samuel P. Huntington, and Joji Watanuki, 1975. The Crisis of Democracy. New York: New York University Press.
17. Cyert, Richard M. and James G. March, 1963. A Behavioral Theory of the Firm. Englewood Cliffs, NJ: Prentice-Hall.
18. Deutsch, Karl W., 1963. The Nerves of Government. New York: Free Press.
19. DiIulio, John J., Jr., Gerald Garvey, and Donald F. Kettl, 1993. Improving Government Performance: An Owner's Manual. Washington, DC: Brookings.
20. Easton, David, 1965. A Systems Analysis of Public Life. Chicago: University of Chicago Press.
21. Fountain, James R., 1991. "Service Efforts and Accomplishments Reporting." Public Productivity and Management Review, vol. 15 (2), 191-198.
22. Friedlander, Donald and Judith M. Gueron, 1992. "Are High Cost Services More Effective Than Low Cost Services?" In F. Manski and I. Garfinkel, eds., Evaluating Welfare and Training Programs. London: Harvard University Press.
23. Gawthrop, Louis G., 1984. Public Sector Management, Systems, and Ethics. Bloomington, IN: Indiana University Press.
24. Gore, Al, 1993. Report of the National Performance Review (The Gore Report). New York: Random House (Reprint of the U.S. Government Printing Office publication).
25. Governmental Accounting Standards Board, 1994. "Concepts Statement No. 2: On Concepts Related to Service Efforts and Accomplishments Reporting." Norwalk, CT: GASB (April).
26. Grizzle, Gloria A. and Ann D. White, 1983. "Evaluating Performance of Criminal Justice Agencies." In G. Whitaker and C.D. Phillips, eds., Evaluating Performance of Criminal Justice Agencies. Beverly Hills, CA: Sage Publications.
27. Hatry, Harry P. et al., 1973. Practical Program Evaluation for State and Local Government. Washington, DC: Urban Institute.
28. Hatry, Harry P., James R. Fountain, Jonathon M. Sullivan, and Lorraine Kremer, eds., 1990. Service Efforts and Accomplishments: Its Time Has Come. Norwalk, CT: Governmental Accounting Standards Board.
29. Henry, Gary T. and Kent C. Dickey, 1993. "Implementing Performance Monitoring: A Research and Development Approach." Public Administration Review, vol. 53 (May/June), 203-212.
30. Holtz, V. Joseph, 1992. "Designing an Evaluation of the JTPA." In F. Manski and I. Garfinkel, eds., Evaluating Welfare and Training Programs. London, England: Harvard University Press.
31. Kamensky, John M., 1993. "Program Performance Measures: Designing a System to Manage for Results." Public Productivity and Management Review, vol. 16 (4), 395-402.
32. March, James G. and Herbert A. Simon, 1968. Organizations. New York: John Wiley and Sons.
33. Marlowe, Herbert A. and Ronald C. Nyhan, 1993. "Performance Measurement and Total Quality Management in the Public Sector." Paper presented at the ASPA National Training Conference, July.
34. Marsden, Mary E. and Thomas Orsaugh, 1983. "Prison Effectiveness Measurement." In G. Whitaker and C.D. Phillips, eds., Evaluating Performance of Criminal Justice Agencies. Beverly Hills, CA: Sage Publications.
35. Mastrofski, Stephen, 1983. "The Police and Non-Crime Services." In G. Whitaker and C.D. Phillips, eds., Evaluating Performance of Criminal Justice Agencies. Beverly Hills, CA: Sage Publications.
36. McKean, Roland N., 1958. Efficiency in Government Through Systems Analysis. New York: John Wiley and Sons.
37. _, 1968. Public Spending. New York: McGraw-Hill.
38. Moe, Ronald C. and Robert S. Gilmour, 1995. "Rediscovering Principles of Public Administration: The Neglected Foundation of Public Law." Public Administration Review, vol. 55 (March/April), 135-146.
39. National Academy of Public Administration, 1994. Toward Useful Performance Measurement: Lessons Learned from Initial Pilot Performance Plans Prepared Under the Government Performance and Results Act. Washington, DC (November).
40. Novick, David, ed., 1965. Program Budgeting: Program Analysis and the Federal Budget. Washington, DC: U.S. Government Printing Office.
41. Olson, Mancur, 1965. The Logic of Collective Action. Cambridge, MA: Harvard University Press.
42. Osborne, David and Ted Gaebler, 1992. Reinventing Government. Lexington, MA: Addison-Wesley.
43. Senge, Peter, 1990. The Fifth Discipline: The Art and Practice of the Learning Organization. New York: Currency Doubleday.
44. Shannon, Claude E. and Warren Weaver, 1949. The Mathematical Theory of Communication. Champaign-Urbana, IL: University of Illinois Press.
45. Simon, Herbert A., 1981. The Sciences of the Artificial, 2nd ed. Cambridge, MA: MIT Press.
46. Steinbruner, John D., 1974. The Cybernetic Theory of Decision. Princeton, NJ: Princeton University Press.
47. Swiss, James E, 1992. "Adapting Total Quality Management (TQM) to Government." Public Administration Review, vol. 52 (July/August)
48. United States Congress, 1993. Government Performance and Results Act of 1993. Public Law 103-62 (August 3). 107 STAT. 285.
49. United States Executive Office of the President, 1993. Executive Order 12862: Setting Customer Service Standards. Washington, DC (September 11).
50. United States General Accounting Office, 1992. Program Performance Measures: Federal Agency Collection and Use of Performance Data. Washington, DC: U.S. Government Printing Office.
51. _, 1993. Improving Government: Measuring Performance and Acting on Proposals for Change. Washington, DC: U.S. Government Printing Office.
52. von Winterfeldt, Detlof and Ward Edwards, 1986. Decision Analysis and Behavioral Research. New York: Cambridge University Press.
53. Wholey, Joseph S. and Harry P. Hatry, 1992. "The Case for Performance Monitoring." Public Administration Review, vol. 52 (November/December), 604-610.
54. Wiener, Norbert, 1950. The Human Use of Human Beings. Boston, MA: Houghton Mifflin.
55. Wildavsky, Aaron, 1966. "The Political Economy of Efficiency: Cost-Benefit Analysis, Systems Analysis, and Program Budgeting." Public Administration Review, vol. 26 (December), 243-310.