Personality and customer service

Psychological Reports

Volumn 79, Issue 2, 1996, Pages 675-681

  Furnham, Adrian ^a   Coveney, Roger ^b  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

^b Kaisen Consulting   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0000060726     PISSN: 00332941     EISSN: 1558691X     Source Type: Journal    
DOI: 10.2466/pr0.1996.79.2.675     Document Type: Article

References (10)

1. COSTA, P. J., JR., & MCCRAE, R. R. (1985) The NEO Personality Inventory manual. Odessa, FL: Psychological Assessment Resources.
2. COSTA, P. J., JR., & MCCRAE, R. R. (1989) The NEO-PI/NEO-FFI manual supplement. Odessa, FL: Psychological Assessment Resources.
3. FURNHAM, A. (1994a) The validity of the Customer Service Questionnaire (CSQ). International Journal of Selection and Assessment, 2, 157-165.
4. FURNHAM, A. (1994b) Personality at work. London: Routledge.
5. FURNHAM, A. (1996a) The big five versus the big four: the relationship between the Myers-Briggs Type Indicator (MBTI) and the NEO-PI five factor model of personality. Personality and Individual Differences.
6. FURNHAM, A. (1996b) The FIRO-B, the Learning Style Questionnaire and the five factor model. Journal of Social Behavior and Personality.
7. FURNHAM, A., & ZACHERL, M. (1986) Personality and job satisfaction. Personality and Individual Differences, 7, 453-459.
8. MCCRAE, R. R., & COSTA, P. J., JR. (1992) Discriminant validity of NEO-PI-R facet scales. Educational and Psychological Measurement, 52, 229-237.
9. PARASURAMAN, A., ZENTHAML, V., & BERRY, L. (1985) A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
10. SAVILLE, P., & HOLDSWORTH, R. (1992) Customer Service Questionnaire. Esher, UK: Saville & Holdsworth, Ltd.